EXAM: 406114RR – MANAGERS AND THE SKILLS OF OTHERS

 

EXAM: 406114RR – MANAGERS AND THE SKILLS OF OTHERS.

 

1. Officer A is experiencing sleep disorders, short temper, and low morale. Officer B arrives late to work and calls in sick often. Which officer is showing signs of job stress?

 

A. Neither officer

 

B. Only officer A

 

C.Only officer B

 

D.Both officers

   

2. Claude George and Herbert Simon are famed for saying what?



 

A. Management is synonymous with decision-making.



 

B. Decision-making is the centerpiece of police leadership.



 

C. When a decision has to be made, make it. There’s no totally right time for anything.

 

D. Management is the translation of goals into objectives.

   

3. Organizational stress affects the organization as well as its employees. At the organizational level, which of the following is a result of organizational stress?

 

A. Defensiveness



 

B. A drop in productivity

 

C. Alcohol abuse



 

D. Rigid behavior

   

4. Police work conflicts with circadian schedules when the officer’s work schedule requires

 

A. a repetitive daily cycle.



 

B. job sharing.



 

C. shift work.

 

D. working without a partner.

   

5. A type of conflict that can foster positive change, creativity, and innovation is

 

A. functional conflict.



 

B. organizational ambiguity.



 

C. dysfunctional conflict.

 

D. drive for autonomy.

   

6. Valence of solutions and consumption of time are two drawbacks to

 

A. group decision-making.



 

B. humanistic approach to decision-making.



 

C. brainstorming.

 

D. the Adelphi technique.

   

7. Killings and assaults against police officers are documented annually in which of the following?

 

A. National Crime Statistics Report



 

B. The Uniform Crime Reports



 

C. Federal Crime Report

 

D. Homeland Security files

   

8. Officer Tom makes gut-level choices based on intuition and personal judgment. Officer Will makes decisions that are geared toward the future. Who makes heuristic decisions?

 

A. Only officer Tom

 

B. Neither officer

 

C.Both officers



 

D. Only officer Will

   

9. The key elements required in making managerial decisions about how goals and objectives will be reached include all of the following except

 

A. targets.



 

B. purposeful behavior.



 

C. choices and alternatives.

 

D. costs.

   

10. Violanti and Marshall found that stress typically goes through four stages during a police officer’s career. The alarm stage is completed between what years?

 

A. 7 and 14

 

B. 0 and 5

 

C. 6 and 13

 

D. 1 and 6

   

11. Officers who perceive change as threatening and never seek power are said to be

 

A. ambivalent.



 

B. indifferent.



 

C. antipathetic.

 

D. ascendant.

   

12. A way of reducing conflict by making transfers and developing new organizational relationships is part of which of the following?

 

A. Structural change

 

B. Behavioral change

 

C. Resource acquisition

 

D. Principles negotiation

 

13. Ed and Sean are discussing employee assistance programs. Ed says an EAP addresses problems such as alcoholism, grief, and job stress. Sean says an EAP helps employees with depression, health, and retirement. Who is correct?

 

A. Both Ed and Sean are correct.

 

B. Only Sean is correct.



 

C. Neither Ed nor Sean is correct.

 

D. Only Ed is correct.

   

14. Eustress is the technical term for which of the following?

 

A. Bad stress



 

B. A stressor



 

C. Good stress

 

D. Panic attacks

   

15. When members of a group work to achieve collective goals, they are participating in

 

A. conflict management.



 

B. competition.



 

C. collaboration.

 

D. cooperation.

   

16. Desi says that management theorists who encourage some forms of conflict in the workplace are interactionists. Linda says they’re behavioralists. Who is correct?

 

A. Only Desi is correct.

 

B. Both are correct.



 

C. Neither is correct.



 

D. Only Linda is correct.

   

17. Decisions that respond to perceived problems are referred to as _______ decisions.

 

A. logical



 

B. reactive



 

C. proactive

 

D. intuitive

   

18. All of the following are advantages of group decision-making except which one?

 

A. Groups do better than individuals when making decisions.



 

B. Winning the argument is the primary goal.



 

C. Groups can pool their individual resources.

 

D. Participants in the social situation arouse the others to participate.

   

19. An external environmental factor affecting decision-making is

 

A. restrictions imposed on management via union activity.

 

B. nature of intraorganizational conflict.



 

C. the availability of objective information.



 

D. social instability.

   

20. Bureau chiefs who act on behalf of their superiors to interpret department policies are part of A. middle-level management.



 

B. upper-level management.



 

C. lower-level management.

 

D. first-line supervisors.