10

CHAPTERSDECIDING THE COURSE OF ACTION

SUMMARY

One of the unique features of each of the K.T. strategies is the way they are

able to display the data. In each case, with the KTSA, KTPA, KTDA, and

KTPPA, you fill out a table and then analyze the data in that table in order to

reach a decision.

SITUATION APPRAISAL

Timing Trend Impact Next Process

Problems (H, M, L) (H, M, L) (H, M,L) (KTPA, KTDA, KTPPA)

1.

2.

3.

PROBLEM AN

Is Is Not Di

What

Where

When

Extent

DECISION AN

Alternative Solution A

Musts 1.

2.

Go

Go

Wants Weight Rating Score

1.
2.

Total A =

POTENTIAL PROBL

Potential

Problems Possible Causes

A. 1.
2.

B. 1.
2.

Copyright Kepner—Tregoe, Inc., 1994. Reprinted wi

ExE~

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TECH 331 – Technology Problem

Analysis & Design II

Homework 10

Assignment:

Select a business of your own choosing (restaurant, deli, bakery, print shop, hardware store, or other
business) and get approval from the manager/owner to determine the problems faced by the employees.
Select two problems, analyze, generate, and evaluate potential solutions for each problem. Use the
appropriate K.T. methods as covered in Chapter 8 in our textbook, “Strategies for Creative Problem
Solving” (general summary on page 214) and include them in the turned in homework. Include an
introductory paragraph detailing the type of business that you chose and how many problems that you
uncovered. You may do this assignment in Word or Excel.

For the two problems, you must create a K.T. Situation Analysis for both problems. Then depending on
the problem, you must do the appropriate K.T. method for the next action for each problem.

Formatting:

– Use black text only.

– Text size needs to be 12 point size.

– Margins on the document should be 1’’ on all sides.

– The following name block should appear in the upper right of your document:

Your Name

TECH 331 –Technology Problem Analysis II

December 4, 2013

– Title of your document is “Homework 10.”

– Please spell check and proofread your work.

– Please add page numbers to your document.

Content:

Opinion: When a question asks for your opinion, its answer is exactly that-your opinion. Feel free to
use your own opinion.

Cite Examples: For this class, you may use a citation right after the answer to a question, or you may list
your references at the end of the project. It is not required to have a separate reference page for this
class.

Stating the Question before Answering It: While some reports require that you state the question
before your answer, in this class it is not required to do this.

Saving/Naming Your File:

When you save your file, make sure that your name and the project number are included in it.

Example: YourName331HW10

Due Date: December 4, 2013.

• homework 10
• TECH 331- homework 10