quality management

please see attached..

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PASS grade
must be achieved
:

Outcomes	Learner has demonstrated the ability to: Save Time On Research and Writing Hire a Pro to Write You a 100% Plagiarism-Free Paper. Get My Paper		Source of evidence
Outcome 1 Understand how total quality management (TQM) systems operate	LO1.1: explain the principles of TQM in relation to a specific application	Task 1
LO1.2: evaluate management structures that can lead to an effective quality organisation	Task 2
LO1.3: analyse the application of TQM techniques in an organisation	Task 3
Outcome 2 Know the key factors of quality assurance (QA) techniques	LO2.1: identify the key factors necessary for the implementation of a QA system within a given process	Task 4
LO2.2: interpret a given internal and external quality audit for control purposes	Task 5
LO2.3: describe the factors affecting costing	Task 6
Outcome 3 Be able to apply quality control (QC) techniques	LO3.1: report on the applications of quality control techniques	Task 7
LO3.2: apply quality control techniques to determine process capability	Task 8
LO3.3: use software packages for data collection and analysis.	Task 9

MERIT grade descriptors that may be achieved for this assignment:

Source of evidence

Merit Grade Descriptors	Indicative Characteristics
M1 Identify and apply strategies to find appropriate solutions	Specify and explore the relevant British or International Standards for the TQM principles defined in task 1. Provide the organisational structure of the engineering business you selected and specify key elements/responsibilities that lead to a quality product and contribute to a total quality management	Task 1, Task 2 and references
M2 Select/design and apply appropriate methods/techniques	Provide evidence to support your answers in task 3. Investigate the use of another quality control technique to the selected engineering application	Task 3, Task 7, and References
M3 Present and communicate appropriate findings	Throughout the report, the solutions are coherently presented using technical language appropriately and in a professional manner	All Tasks and References

DISTINCTION grade descriptors that may be achieved for this assignment:

Merit Grade Descriptors

Indicative Characteristics

Source of evidence

D1
Use critical reflection to evaluate own work and justify valid conclusions

Critically evaluate the application of quality control techniques for the selected process capability of task 8

Tasks 8.

D2

Take responsibility for managing and organising activities

Substantial activities and investigations have been managed and organised in answering tasks 5.
Critically evaluate the effects of quality assurance factors on the overall cost of the final product of the selected engineering business.

Tasks 5

Task 6

D3

Demonstrate convergent/lateral/creative thinking

Ideas have been generated and decisions taken
Self-evaluation has taken place.

Tasks 9

General Information

All submissions to be electronic in MS Word format with a minimum of 20 typed words. All answers must be clearly identified as to which task and question they refer to. All work must be submitted through Learnzone.

Where a word count has been specified, the submission must be within ±10% of that value. Graphs, screenshots, photographs and illustrations are not counted toward the word counting.

All answers must be supported with proper referencing of all articles, books, websites and materials being used.

Case Study

To complete this assignment, select one of the following engineering businesses relevant to your engineering speciality (electrical and electronics/mechanical) to refer to in your answers throughout this assignment:

1.

A motor vehicle manufacturer such as Toyota

1. Electric power industry (generation, transmission and distribution) or electric power equipment manufacturing (generators, transformers, cables, etc…)

Alternatively, you can select your employer business as a case study and refer to in your answers.

Task 1 – Learning Outcome 1.1

Explain the principles of TQM in relation to a specific application.

Total Quality Management (TQM) is a management method used to enhance quality and productivity in engineering businesses. It is a complete system that works across business and involves all departments, functions, employees and also extends to include suppliers and customers. Provide an overview of the specific engineering application you have selected including main functions and size of the business and define and explain three of the following quality management principles relevant to the selected business:

1. Customer Focus

1. Leadership

1. Improvement of people

1. Process approach

1. System approach to management

1. Continual improvement

1. Factual approach to decision-making

1. Mutually beneficial supplier relationships

(600 words)

Task 2 – Learning Outcome 1.2

Evaluate management structures that can lead to an effective quality organisation

In a competitive industrial world, quality assurance and changing business and organisational structure are used to gain high customer satisfaction through service reliability and product reliability. For the selected engineering application, evaluate two key roles in the management structure and explain how can they contribute to effective quality assurance and high customer satisfaction.

(250 words)

Task 3 – Learning Outcome 1.3

Analyse the application of TQM techniques in an organisation

Briefly describe the term Total Quality Management (TQM) Analyse the impact of applying TQM in the selected engineering application on the engineering processes, production and work flow.

(400 words)

Task 4 – Learning Outcome 2.1

Identify the key factors necessary for the implementation of a QA system within a given process.

Identify three key factors necessary for the implementation of a quality assurance (QA) system within any processes of the selected engineering business. Describe in detail how these factors can be used to improve the quality of the product.

(250 words)

Task 5 – Learning Outcome 2.2

Interpret a given internal and external quality audit for control purposes.

Internal quality audit procedures and external quality audit bodies are imposed for quality control purposes of planned maintenance of equipment and condition monitoring of a product. For the chosen engineering business, provide an example of both internal and external quality audit and explain how are they used for quality control purposes.

(300 words)

Task 6 – Learning Outcome 2.3

Describe the factors affecting costing.

List and describe how quality assurance factors may affect the costing of the product of the engineering business you selected. This could involve design, manufacturing and maintenance costing of the product.

(300 words)
Task 7 – Learning Outcome 3.1

Report on the application of quality control techniques.

Statistical quality control techniques such as standard deviation and control charts are used for quality control of any business. Investigate and report on the use of one of these techniques in your selected engineering business.

(250 words)

Task 8 – Learning Outcome 3.2

Apply quality control techniques to determine process capability.

For the chosen engineering business, explain how to apply process control and acceptance control techniques to determine a process capability of your selected engineering business.

(300 words)

Task 9 – Learning Outcome 3.3

Use software packages for data collection and analysis.

A computer package such as Excel or Access could be used to collect and analyse the engineering business data, for example design data, costing data, manufacturing and human resources data. Provide an example of using Excel, Access or any other relevant software package for data (human resources and costing) collection and processing and analysis for your selected engineering business. An estimated costing could be provided if actual data are not accessible.

(Equivalent to 300 words)

Note: Recommended resources to be used can be found on LearnZone

End of assessment brief