ITC4780 Unit IV Mini Project

Analyze the Running Case on page 418 of the textbook, The Recreation and Wellness Intranet Project.

• Complete Tasks 1-4 of the case, and use Excel and/or screenshots as necessary to display your data.• Summarize your findings in a 700 word minimum, APA formatted, Word document.• Use the MS Project report function to create the progress report in Task 3, and include a screenshot of the report.• Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted intothe Word document at the end of the summary, and the assignment should be submitted as one document.

*If you do not have Microsoft Project 2010, there is a 60-day free trial available online that you may use to complete the requirements for ITC 4780.

418

Chapter 10

Running Case

Several issues have arisen on the Recreation and Wellness Intranet Project. The person
from the HR department supporting the project left the company, and the team really needs
more support from that group. One of the members of the user group supporting the project
is extremely vocal and hard to work with, and other users can hardly get a word in at meet-
ings. The project manager, Tony, is getting weekly status reports from all of his team mem-
bers, but many of them do not address challenges people are obviously facing. The team is
having difficulties deciding how to communicate various project reports and documents and
where to store all of the information being generated. Recall that the team members include
you, a programmer/analyst and aspiring project manager; Patrick. a network specialist;
Nancy, a business analyst; and Bonnie, another programmer/analyst.

1. Create a stakeholder management strategy for the project. Include at least four stake-
holders. Be creative in developing potential management strategies.

2. Prepare a partial communications management plan to address some of the challenges
mentioned in #1 .

3. Prepare a template and sample of a good weekly progress report that could be used for
this project. Include a list of tips to help team members provide information on these
reports.

4. Write a one-page paper describing two suggested approaches to managing the conflict
presented by the hard-to-work-with user.

Companion Web Site

Visit the companion Web site for this text (www.cengage.com/mis!schwa/be) to access:

References cited in the text and additional suggested readings for each chapter

Template tiles

Lecture notes

Interactive quizzes

Pod casts

Links to general project management Web sites

And more

See the Preface of this text for additional information on accessing the companion Web site.

Key Terms

blogs- easy to use journals on the Web that allow users to write entries, create links, and
upload pictures, while readers can post comments to journal entries

collaborating mode – a conflict-handling mode where decision makers incorporate different
viewpoints and insights to develop consensus and commitment

communications management pian – a document that guides project communications

compromise mode – using a give-and-take approach to resolving conflicts; bargaining and
searching for solutions that bring some degree of satisfaction to all the parties in a dispute

ITC 4780, Information Technology Evaluation and Implementation II 1

Course Description

Capstone project course resulting in the completion and delivery of the final phases of a faculty approved project
continued from ITC 4760. Includes additional readings in project management and practice with project management
software.

Prerequisites

ITC 4760 Information Technology Evaluation and Implementation I

Course Textbook

Schwalbe, K. (2011). Information technology project management (6th ed.). Boston, MA: Cengage Learning.

Course Learning Objectives

Upon completion of this course, students should be able to:

1. Summarize the processes and critical success factors used by organizations to align business and IT strategy.
2. Identify new ways of measuring IT’s effectiveness.
3. Discuss the impact of the ever-more-stringent regulatory environment on the IT function.
4. Summarize the challenges faced by IT managers in implementing new infrastructure and technologies.
5. Identify and describe tools and techniques for managing quality.
6. Discuss the relevance of the new focus on information and knowledge as opposed to applications and data.
7. Identify the processes and practices organizations are using to investigate new ways of using IT.
8. Summarize how technology is forcing organizations to become more customer-centric.
9. Discuss the privacy and accountability concerns facing IT in managing the exponential growth of data and digital

assets.
10. Utilize Microsoft Project to create documentation for a course project.

Credits

Upon completion of this course, the students will earn three (3) hours of college credit.

Course Structure

1. Unit Learning Objectives: Each unit contains Unit Learning Objectives that specify the measurable skills and
knowledge students should gain upon completion of the unit.

2. Written Lectures: Each unit contains a Written Lecture, which discusses lesson material.
3. Reading Assignments: Each unit contains Reading Assignments from one or more chapters from the textbook.

Supplemental Readings are provided in Units I, IV, and VII to aid students in their course of study.
4. Learning Activities (Non-Graded): These non-graded Learning Activities are provided to aid students in their

course of study.
5. Key Terms: Key Terms are intended to guide students in their course of study. Students should pay particular

attention to Key Terms as they represent important concepts within the unit material and reading.
6. Discussion Boards: Discussion Boards are a part of all CSU term courses. Information and specifications

regarding these assignments are provided in the Academic Policies listed in the Course Menu bar.

ITC 4780, Information Technology
Evaluation And Implementation II
Course Syllabus

ITC 4780, Information Technology Evaluation and Implementation II 2

7. Unit Assessments: This course contains eight Unit Assessments, one to be completed at the end of each unit.
8. Unit Assignments: Students are required to submit for grading Unit Assignments in Units I-VII. Specific

information and instructions regarding these assignments are provided below.
9. Final Project: Students are required to submit for grading a Final Project in Unit VIII. Specific information and

instructions regarding this assignment are provided below.
10. Ask the Professor: This communication forum provides you with an opportunity to ask your professor general or

course content related questions.
11. Student Break Room: This communication forum allows for casual conversation with your classmates.

Unit Assignments

Unit I Reflection Paper

Write a Reflective Paper based on your experience and the feedback you received on your Information Technology
Project Plan that you created in ITC 4760. The essay should be at least 500 words in length. All sources used, including
the textbook, must be referenced; paraphrased and quoted material must have accompanying citations. Follow APA
guidelines.

Unit II Mini Project

Analyze the Running Case on page 331 of the textbook, The Recreation and Wellness Intranet Project.

• Complete Tasks 1-3 of the case, and use Excel and/or screenshots as necessary to display your data.
• Summarize your findings in a 700 word minimum, APA formatted, Word document.

• Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into

the Word document at the end of the summary, and the assignment should be submitted as one
document.

Unit III Mini Project

Analyze the Running Case on pages 376-377 of the textbook, The Recreation and Wellness Intranet Project.

• Complete Tasks 1-3 of the case, and use Excel and/or screenshots as necessary to display your data.
• Summarize your findings in a 700 word minimum, APA formatted, Word document.
• Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into
the Word document at the end of the summary, and the assignment should be submitted as one
document.

Unit IV Mini Project

Analyze the Running Case on page 418 of the textbook, The Recreation and Wellness Intranet Project.

the report.
• Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into

the Word document at the end of the summary, and the assignment should be submitted as one
document.

*If you do not have Microsoft Project 2010, there is a 60-day free trial available online that you may use to complete the
requirements for ITC 4780.

Unit V Mini Project

Analyze the Running Case on pages 456-457 of the textbook, The Recreation and Wellness Intranet Project.

• Complete Tasks 1-3 of the case, and use Excel and/or screenshots as necessary to display your data.
• Summarize your findings in a 700 word minimum, APA formatted, Word document.

ITC 4780, Information Technology Evaluation and Implementation II 3

• Any Excel documents and/or screenshots created to display your tasks need to be copied and pasted into the
Word document at the end of the summary, and the assignment should be submitted as one document.

Unit VI Mini Project

Analyze the Running Case on page 488 of the textbook, The Recreation and Wellness Intranet Project.

Word document at the end of the summary, and the assignment should be submitted as one document.

Unit VII Assignment

MS Project 2010 Exercise

Complete Exercise A-3: Software Training Program, 1-3 on pages A.74- A.76 of the textbook. Use the suggested task list
as a guide, and use your own judgment for entering task durations. Submit one or more screen shots of your MS Project
2010 file including tasks, durations, predecessor tasks, and completed resource sheet with costs for grading as one Word
document.

Final Project

Microsoft Project 2010

Final Project scenario: You have been assigned to install workstation, software, and networking equipment for a 250-
person call center. This call center is an addition of capabilities for an existing company of 500+ people. You are an IT
Project Management consultant that has been brought in to implement this project and have three months to complete the
project. Complete a project plan for this scenario as follows:

1. Develop a WBS, Network Diagram, and Gantt Chart for the project (Must include at least 30 activies and 10
resources minimum).

2. Include all necessary project dependencies.
3. List all project resources, and assign costs to each resource.
4. Baseline the project plan.
5. Input at least three project updates.
6. Create an Earned Value Report and at least one other report from MS Project 2010 reports.
7. Create a one-page Word document summarizing an overview of the project.
8. Put all files together in a zip file, and submit them for grading.

APA Guidelines

CSU requires that students use the APA style for papers and projects. Therefore, the APA rules for formatting, quoting,
paraphrasing, citing, and listing of sources are to be followed. A document titled “APA Guidelines Summary” is available
for you to download from the APA Guide Link, found in the Learning Resources area of the myCSU Student Portal. It may
also be accessed from the Student Resources link on the Course Menu. This document provides links to several internet
sites that provide comprehensive information on APA formatting, including examples and sample papers.

CSU

Grading

Rubric for Papers/Projects

The course papers will be graded based on the CSU Grading Rubric for all types of papers. In addition, all papers will be
submitted for electronic evaluation to rule out plagiarism. Course projects will contain project specific grading criteria
defined in the project directions. To view the rubric, click the Academic Policies link on the Course Menu, or by accessing
the CSU Grading Rubric link, found in the Learning Resources area of the myCSU Student Portal.

ITC 4780, Information Technology Evaluation and Implementation II 4

Communication Forums

These are non-graded discussion forums that allow you to communicate with your professor and other students.
Participation in these discussion forums is encouraged, but not required. You can access these forums with the buttons in
the Course Menu. Instructions for subscribing/unsubscribing to these forums are provided below.

Click here for instructions on how to subscribe/unsubscribe and post to the Communication Forums.

Ask the Professor

This communication forum provides you with an opportunity to ask your professor general or course content questions.
Questions may focus on Blackboard locations of online course components, textbook or course content elaboration,
additional guidance on assessment requirements, or general advice from other students.

Questions that are specific in nature, such as inquiries regarding assessment/assignment grades or personal
accommodation requests, are NOT to be posted on this forum. If you have questions, comments, or concerns of a non-
public nature, please feel free to email your professor. Responses to your post will be addressed or emailed by the
professor within 48 hours.

Before posting, please ensure that you have read all relevant course documentation, including the syllabus,
assessment/assignment instructions, faculty feedback, and other important information.

Student Break Room

This communication forum allows for casual conversation with your classmates. Communication on this forum should
always maintain a standard of appropriateness and respect for your fellow classmates. This forum should NOT be used to
share assessment answers.

Grading

Discussion Boards (8 @ 1%) = 8%
Units Assessments (8 @ 3.5%) = 28%
Reflection Paper = 4%
Mini Projects (5 @ 8%) = 40%
Assignment = 8%
Final Project = 12%
Total = 100%

Course Schedule/Checklist (PLEASE PRINT)

The following pages contain a printable Course Schedule to assist you through this course. By following this schedule,
you will be assured that you will complete the course within the time allotted.

https://online.columbiasouthern.edu/CSU_Content/common_files/instructions/DB/Create_New_Thread_Subscribe

ITC 4780, Information Technology Evaluation and Implementation II 5

ITC 4780, Information Technology Evaluation And Implementation II Course Schedule

By following this schedule, you will be assured that you will complete the course within the time allotted. Please keep this
schedule for reference as you progress through your course.

Unit I Information Technology Evaluation and Implementation I Review

Review:  Unit Study Guide
 Learning Activities (Non-Graded): See Study Guide

Read:
 Review Chapters 1-7 from ITC 4760
 Review Appendix B
 Supplemental Reading: See Study Guide

Discuss:  Discussion Board Response: Submit your response to the Discussion Board question by Saturday, Midnight (Central Time)

Submit:  Assessment by Tuesday, Midnight (Central Time)
 Reflection Paper by Tuesday, Midnight (Central Time)

Notes/Goals:

Unit II Project Quality Management
Review:  Unit Study Guide
Read:  Chapter 8: Project Quality Management

Discuss:
 Discussion Board Response: Submit your response to the Discussion Board question by

Saturday, Midnight (Central Time)
 Discussion Board Comment: Comment on another student’s Discussion Board response by

Tuesday, Midnight (Central Time)

Submit:  Assessment by Tuesday, Midnight (Central Time)
 Mini Project by Tuesday, Midnight (Central Time)

Notes/Goals:

Unit III Project Human Resource Management
Review:  Unit Study Guide
Read:  Chapter 9: Project Human Resource Management

Discuss:
 Discussion Board Response: Submit your response to the Discussion Board question by
Saturday, Midnight (Central Time)
 Discussion Board Comment: Comment on another student’s Discussion Board response by
Tuesday, Midnight (Central Time)
Submit:  Assessment by Tuesday, Midnight (Central Time)
 Mini Project by Tuesday, Midnight (Central Time)
Notes/Goals:

ITC 4780, Information Technology Evaluation and Implementation II 6

ITC 4780, Information Technology Evaluation And Implementation II Course Schedule

Unit IV Project Communications Management
Review:  Unit Study Guide

Read:  Chapter 10: Project Communications Management
 Supplemental Reading: See Study Guide

Notes/Goals:

Unit V Project Risk Management
Review:  Unit Study Guide
Read:  Chapter 11: Project Risk Management

Notes/Goals:

Unit VI Project Procurement Management
Review:  Unit Study Guide
Read:  Chapter 12: Project Procurement Management

ITC 4780, Information Technology Evaluation and Implementation II 7

ITC 4780, Information Technology Evaluation And Implementation II Course Schedule

Unit VII Guide to using Microsoft Project 2010
Review:  Unit Study Guide

Read:  Appendix A: Guide to Using Microsoft Project 2010
 Supplemental Reading: See Study Guide

Submit:  Assessment by Tuesday, Midnight (Central Time)
 Assignment by Tuesday, Midnight (Central Time)

Notes/Goals:

Unit VIII Guide to using Microsoft Project 2010 (part 2)
Review:  Unit Study Guide
Read:  Appendix A: Guide to Using Microsoft Project 2010

Submit:  Assessment by Tuesday, Midnight (Central Time)
 Final Project by Tuesday, Midnight (Central Time)

Notes/Goals:

Course Schedule/Checklist (please print)

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