Final Paper hoosier burger

Using your weekly analyses of the Hoosier Burger Case that serve as the focus of the written assignments in the course, construct a 6-8 page final case analysis paper.Focus of the Final Paper Compile the weekly assignment responses into one cohesive paper that addresses the key issues and questions posed in the case scenarios. Make sure you have a new introduction and new conclusion that supports the entire paper as developed. The paper will be the summation of your research and recommendations for Hoosier Burger. Be specific with examples and supporting rationale. Cite any sources used in your analysis.Writing the Final Paper The Final Paper:

• Must be six to eight double-spaced pages in length and formatted according to APA style as outlined in the approved APA style guide.
• Must include a cover page that includes: – Title of paper- Student’s name – Course name and number- Instructor’s name – Date submitted
• Must include an introductory paragraph with a succinct thesis statement.
• Must address the topic of the paper with critical thought.
• Must conclude with a restatement of the thesis and a conclusion paragraph.
• Must use APA style as outlined in the approved APA style guide to document all sources.
• Must include, on the final page, a Reference Page that is completed according to APA style as outlined in the approved APA style guide.

Hoosier Burger

As college students in the 1970s, Bob and Thelma Mellankamp often dreamed of starting their own business. While on their way to an economics class, Bob and Thelma drove by Myrtle’s Family Restaurant and noticed a “for sale” sign in the window. Bob and Thelma quickly made arrangements to purchase the business, and Hoosier Burger Restaurant was born. The restaurant is moderately sized, consisting of a kitchen, dining room, counter, storage area, and office. Currently, all paperwork is done by hand. Thelma and Bob have discussed the benefits of purchasing a computer system; however, Bob wants to investigate alternatives and hire a consultant to help them.

Perishable food items, such as beef patties, buns, and vegetables are delivered daily to the restaurant. Other items, such as napkins, straws, and cups, are ordered and delivered as needed. Bob Mellankamp receives deliveries at the restaurant’s back door and then updates a stock log form. The stock log form helps Bob track inventory items. The stock log form is updated when deliveries are received and also nightly after daily sales have been tallied.

Customers place their orders at the counter and are called when their orders are ready. The orders are written on an order ticket, totaled on the cash register, and then passed to the kitchen where the orders are prepared. The cash register is not capable of capturing point-of-sale information. Once an order is prepared and delivered, the order ticket is placed in the order ticket box. Bob reviews these order tickets nightly and makes adjustments to inventory.

In the past several months, Bob has noticed several problems with Hoosier Burger’s current information systems, especially with the inventory control, customer ordering, and management reporting systems. Because the inventory control and customer ordering systems are paper-based, errors occur frequently. These errors often affect delivery orders received from suppliers as well as customer orders. Bob has often wanted to have electronic access to forecasting information, inventory usage, and basic sales information. This access is impossible because of the paper-based system.

a. Apply the SDLC approach to Hoosier Burger.

b. Using the Hoosier Burger scenario, identify an example of each system characteristic.

c. Decompose Hoosier Burger into its major subsystems.

d. Briefly summarize the approaches to systems development discussed in this chapter. Which approach do you feel should be used by Hoosier Burger?

(Valacich 28)

Valacich, George, & Hoffer. Essentials of System Analysis and Design, 4th Edition. Pearson Learning Solutions. .

Hoosier Burger

The Hoosier Burger project development team has met several times with Bob and Thelma Mellankamp. During these meetings, Bob has stressed the importance of improving Hoosier Burger’s inventory control, customer ordering, and management reporting systems. Demand for Hoosier Burger food is at an all-time high, and this increased demand is creating problems for Hoosier Burger’s staff, creating stock-out problems, and impacting sales.

During rush periods, customers sometimes wait 15 minutes to place an order and may wait an additional 25 minutes to receive their order. Low-in-stock inventory items are often not reordered in a timely fashion, thus creating problems with the food preparation. For instance, vanilla ice cream is used to prepare vanilla malts, an item that accompanies the Hoosier Burger Special. Last week, Bob did not order enough vanilla ice cream, resulting in a last-minute dash to the grocery store.

Bob and Thelma have expressed their feelings that a new information system will be beneficial in the areas of inventory management, marketing, customer service, and food preparation. Additionally, the project team discussed with Bob and Thelma the possibility of implementing a point-of-sale system as an alternative design strategy.

a. How was the Hoosier Burger project identified and selected? What focus will the new system have?

b. Identify the Hoosier Burger project’s scope.

c. Using the six feasibility factors presented in the chapter, assess the Hoosier Burger project’s feasibility.

d. Using Figure 3-8 as a guide, develop a Project Scope Statement for the Hoosier Burger project.

(Valacich 128)

Valacich, George, & Hoffer. Essentials of System Analysis and Design, 4th Edition. Pearson Learning Solutions. .

Hoosier Burger

Juan Rodriquez has assigned you the task of requirements determination for the Hoosier Burger project. You are looking forward to this opportunity because it will allow you to meet and interact with Hoosier Burger employees. Besides interviewing Bob and Thelma Mellankamp, you decide to collect information from Hoosier Burger’s waiters, cooks, and customers.

Mr. Rodriquez suggests that you formally interview Bob and Thelma Mellankamp and perhaps observe them performing their daily management tasks. You decide that the best way to collect requirements from the waiters and cooks is to interview and observe them. You realize that discussing the order-taking process with Hoosier Burger employees and then observing them in action will provide you with a better idea of where potential system improvements can be made. You also decide to prepare a questionnaire to distribute to Hoosier Burger customers. Because Hoosier Burger has a large customer base, it would be impossible to interview every customer; therefore, you feel that a customer satisfaction survey will suffice.

a. Assume you are preparing the customer satisfaction questionnaire. What types of questions would you include? Prepare five questions that you would ask.

b. What types of questions would you ask the waiters? What types of questions would you ask the cooks? Prepare five questions that you would ask each group.

c. What types of documents are you likely to obtain for further study? What types of documents will most likely not be available? Why?

d. What modern requirements determination methods are appropriate for this project?

(Valacich 161)

Valacich, George, & Hoffer. Essentials of System Analysis and Design, 4th Edition. Pearson Learning Solutions. .

Hoosier Burger

As one of Build a Better System’s lead analysts on the Hoosier Burger project, you have spent significant time discussing the current and future needs of the restaurant with Bob and Thelma Mellankamp. In one of these conversations, Bob and Thelma mentioned that they were in the process of purchasing the empty lot next to Hoosier Burger. In the future, they would like to expand Hoosier Burger to include a drive-through, build a larger seating area in the restaurant, include more items on the Hoosier Burger menu, and provide delivery service to Hoosier Burger customers. After several discussions and much thought, the decision was made to implement the drive-through and delivery service and wait on the activities requiring physical expansion. Implementing the drive-through service will require only minor physical alterations to the west side of the Hoosier Burger building. Many of Hoosier Burger’s customers work in the downtown area, so Bob and Thelma think a noon delivery service will offer an additional convenience to their customers.

One day while having lunch at Hoosier Burger with Bob and Thelma, you discuss how the new delivery and drive-through services will work. Customer order-taking via the drive-through window will mirror in-house dining operations. Therefore, drive-through window operations will not require information system modifications. Until a new system is implemented, the delivery service will be operated manually; each night Bob will enter necessary inventory data into the current system.

Bob envisions the delivery system operating as follows. When a customer calls and places a delivery order, a Hoosier Burger employee records the order on a multiform order ticket. The employee captures such details as customer name, business or home address, phone number, order placement time, items ordered, and amount of sale. The multiform document is sent to the kitchen where it is separated when the order is ready for delivery. Two copies accompany the order; a third copy is placed in a reconciliation box. When the order is prepared, the delivery person delivers the order to the customer, removes one order ticket from the food bag, collects payment for the order, and returns to Hoosier Burger. Upon arriving at Hoosier Burger, the delivery person gives the order ticket and the payment to Bob. Each evening Bob reconciles the order tickets stored in the reconciliation box with the delivery payments and matching order tickets returned by the delivery person. At the close of business each evening, Bob uses the data from the order tickets to update the goods sold and inventory files.

a. Modify the Hoosier Burger context-level dataflow diagram (Figure 6-4) to reflect the changes mentioned in the case.

b. Modify Hoosier Burger’s level-0 diagram (Figure 6-5) to reflect the changes mentioned in the case.

c. Prepare level-1 diagrams to reflect the changes mentioned in the case.

d. Exchange your diagrams with those of another class member. Ask your classmate to review your diagrams for completeness and consistency. What errors did he or she find? Correct these errors.

(Valacich 199)

Valacich, George, & Hoffer. Essentials of System Analysis and Design, 4th Edition. Pearson Learning Solutions. .

Hoosier Burger

Although Hoosier Burger is well recognized for its fast foods, especially the Hoosier Burger Special, plate lunches are also offered. These include such main menu items as barbecue ribs, grilled steak, meat loaf, and grilled chicken breast. The customer can choose from a variety of side items, including roasted garlic mashed potatoes, twice-baked potatoes, coleslaw, corn, baked beans, and Caesar salad.

Many downtown businesses often call and place orders for Hoosier Mighty Meals. These are combination meals consisting of a selection of main menu items and three side orders. The customer can request Hoosier Mighty Meals to feed 5, 10, 15, or 20 individuals. As a convenience to its business customers, Bob and Thelma allow business customers to charge their order. Once each month, a bill is generated and sent to those business customers who have charged their orders. Bob and Thelma have found that many of their business customers are repeat customers and often place orders for the same Hoosier Mighty Meals. Bob asks you if it is possible to track a customer’s order history, and you indicate that it is indeed possible.

a. Based on the information provided in the case scenario, what entities will Hoosier Burger need to store information about?

b. For the entities identified in part a, identify a set of attributes for each entity.

c. Specify an identifier for each entity. What rules did you apply when selecting the identifier?

d. Modify Figure 7-10 to reflect the addition of these new entities. Be sure to specify the cardinalities for each relationship.

3. Corporate Technology Center

Five years ago, Megan Thomas was a busy executive seeking to keep herself and her employees current with new technology. She realized that many small companies were facing the same dilemma. Using her life savings and money from investors, Megan founded Corporate Technology Center. Corporate Technology Center’s primary objective is to offer technology update seminars to local business executives and their employees. A wide variety of seminars is offered, including ones covering operating systems, spreadsheets, word processing, database management, Internet, Web page design, and telecommunications.

Although Corporate Technology Center offers seminars at its own campus, it also provides on-site training for local companies. One-day, two-day, or four-day seminars are offered. Courses are open to a minimum of twenty students and a maximum of forty students. Although several staff members are capable of teaching any given course, generally only one staff member teaches a given course on a given date.

a. What entities are identified in the previous scenario? Can you identify additional entities?

b. For each entity identified in part a, specify a set of associated attributes.

c. Select an identifier for each entity. What rules did you apply when selecting the identifier?

d. Based on the case scenario and your answers to a, b, and c, prepare an entity relationship diagram. Be sure to specify the cardinalities for each relationship.

(Valacich 242)

Valacich, George, & Hoffer. Essentials of System Analysis and Design, 4th Edition. Pearson Learning Solutions. .