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A form of exporting to less-developed countries is called
Answer
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[removed] |
licensing. |
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franchising. |
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greenfield venture. |
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joint venture. |
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countertrade. |
Question 2
According to Spotlight on Skills in Chapter 3, one of the most universal gestures is:
Answer
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Arm up, shaking back and forth (waving) |
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Scratching your chin (thinking) |
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A smile (happiness or politeness) |
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Closing your eyes (boredom) |
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A pat on the back (congratulations) |
Question 3
For the past several years, foreign companies have invested more in business in ________ than in any other place in the world.
Answer
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Brazil |
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India |
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China |
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United States |
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Russia |
Question 4
Which of these reflects a cultural preference for cooperation, group decision making, and quality of life?
Answer
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Individualism |
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Collectivism |
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Masculinity |
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Femininity |
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Power distance |
Question 5
All of the following are considered emerging economies EXCEPT:
Answer
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Canada |
Question 6
Exporting
, licensing, and direct investing are called __________ strategies because they represent alternative ways to sell products and services in foreign markets.
Answer
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globalized |
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expansion |
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retrenchment |
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market entry |
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concentrated business |
Question 7
Which of the following refers to the frustration and anxiety that result from constantly being subjected to strange and unfamiliar cues about what to do and how to do it?
Answer
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Societal chaos |
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Civilization distress |
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Culture confusion |
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Societal disorder |
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Culture shock |
Question 8
Countries whose social values reflect low power distance
Answer
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are highly democratic. |
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accept inequality in power among institutions, organizations, and people. |
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expect equality in power. |
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avoid uncertainty. |
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none of these.
Question 9
In 2010, which of the following countries formed a free trade area with the ten countries that make up the Association of Southeast Asian Nations (ASEAN)? Answer[removed] Laos[removed] United States[removed] Mexico[removed] China[removed] Japan |
Question 10
The European Union has expanded to a ____-nation alliance.
Answer
Question 11
Kim, a Japanese expatriate working in Denmark, tends to use communication primarily to build personal social relationships. She feels that relationships and trust are more important than business. Kim is surprised that her business associates in Denmark do not share the same views. Based on this information, Kim most likely grew up in what type of culture?
Answer
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Human-oriented |
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Passive |
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Assertive |
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Low-context |
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High-context |
Question 12
Which of the following is an entry strategy in which the organization maintains its production facilities within its home country and transfers its products for sale in foreign markets?
Answer
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Franchising |
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Licensing |
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Greenfield venture |
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Joint venture
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Question 13
The president of Pepsi Company is the keynote speaker at a retirement dinner for a long time bottler. This is an example of which of the following roles?
Answer
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Liaison role |
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Figurehead role |
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Negotiator role |
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Leader role |
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Monitor role |
Question 14
Max Weber felt selection of
employees
should be based on:
Answer
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education |
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competence |
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connections |
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political skills |
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efficient systems |
Question 15
What is the role of the
negotiator
?
Answer
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The negotiator role involves formal negotiations and bargaining to attain outcomes for the manager’s unit of responsibility. |
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The negotiator role involves seeking current information from many sources. |
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The negotiator role involves the initiation of change. |
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The negotiator role involves resolving conflicts among subordinates or between the manager’s department and other departments. |
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| The negotiator role pertains to the development of information sources both inside and outside the |
organization. |
Question 16
Being a successful manager means thinking in terms of all of the following, except:
Answer
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building teams. |
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generating the most profit. |
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becoming a motivator. |
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becoming an organizer. |
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establishing networks. |
Question 17
The bureaucratic organizations approach is a subfield within the ____.
Answer
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classical perspective |
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systems theory |
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scientific management |
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learning organization |
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management science view |
Question 18
The ____ role involves resolving conflicts among subordinates between the managers department and other departments.
Answer
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resource allocator |
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entrepreneur |
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liaison |
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disturbance handler |
Question 19
In ____ every situation is viewed as unique.
Answer
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a universalist view |
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a TQM view |
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a case view |
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a scientific management view |
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None of these |
customers |
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All of these |
Question 22
An innovation mindset that strives to meet customers’ immediate needs quickly and inexpensively is referred to as:
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Kaizen |
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Just-in-time control |
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Total quality management |
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Jugaad |
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XY Theory |
Question 23
A social entity that is goal directed and deliberately structured is referred to as a(n)
Answer
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management. |
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employee. |
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student. |
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task. |
Question 24
Which of these forces comprises unwritten, common rules and perceptions about relationships?
Answer
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Economic |
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Political |
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Social |
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Legal |
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Personal |
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uestion 25
Which of the following dimensions of the general environment includes all elements that occur naturally on earth? Answer[removed] Sociocultural dimension[removed] Technological dimension[removed] Economic dimension[removed] Natural dimension[removed] Environmental dimension |
Question 26
When Miami Herald launches a Spanish-language newspaper, El Nuevo Herald, with articles emphasizing Hispanic, Cuban, and Latin American news and sports, it is responding to changes in ____ environment.
Answer
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sociocultural |
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technological |
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economic |
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competitors |
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suppliers |
Question 27
The general environment dimension that includes consumer purchasing power, the unemployment rate, and interest rates is called the
Answer
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legal-political dimension. |
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sociocultural dimension. |
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technological dimension. |
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economic dimension. |
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task dimension. |
Question 28
The level of
corporate culture
which cannot be seen but can be discerned from how people explain and justify what they do is
Answer
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Invisible artifacts |
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Expressed values and beliefs |
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Slogans and ceremonies |
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Dress and office layout |
Question 29
The internal environment within which managers work includes all of the following EXCEPT
Answer
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production technology |
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organization structure |
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physical facilities |
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labor market |
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Question 30
Which of the following is NOT a part of adapting the organization to changes in the environment for coping with high environmental uncertainty? Answer[removed] Boundary-spanning roles[removed] Advertising/public relations[removed] Mergers/joint ventures[removed] Interorganizational partnerships[removed] All of these are a part of organizational response in adapting the organization to changes in the environment. |
Question 31
____ includes all elements existing outside the boundary of the organization that have the potential to affect the organization.
Answer
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Organizational environment |
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Internal environment |
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Task environment |
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General environment |
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Technological environment |
Question 32
____ system draws resources from the external environment and releases goods and services back to it.
Answer
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Production |
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Closed |
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Open |
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Information |
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Management |
Question 33
____ are associated with surface level of organizational culture.
Answer
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Values |
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Norms |
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Manners of dress |
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Beliefs |
Question 34
Terry manages a food distribution company that is highly focused on creating a strong cohesive culture, but the company does not tie organizational values directly to goals and desired business results. Terry’s company most likely falls in which quadrant of organizational performance and culture?
Answer
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Quadrant A |
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Quadrant B |
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Quadrant C |
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Quadrant D |
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Quadrant E |
Question 35
Which of the following cultures is suited to organizations that are concerned with servicing specific customers in the external environment but without the intense need for flexibility and rapid change?
Answer
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Adaptability culture |
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Clan culture |
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Achievement culture |
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Consistency culture |
Question 36
McDonald’s “We Love to See You Smile” represents a
Answer
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ceremony. |
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symbol. |
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ritual. |
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slogan. |
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political activity. |
Question 37
Which of the following is an individual who must make an ethical choice in an organization?
Answer
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The symbolic leader |
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| An |
obstructive |
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The defensive individual |
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The moral agent |
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An authoritarian manager |
Question 38
____ is NOT included in the model of personal moral development described in your text.
Answer
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Preconventional |
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Conventional |
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Principled |
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Postconventional level |
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All of these are included in the model
Question 39
When an official is given the responsibility of overseeing all aspects of ethics and legal compliance. S/he is referred to as Answer[removed] a whistle-blower.[removed] a chief ethics officer.[removed] vice-president of human resource management.[removed] a yes-man.[removed] a political play. |
Question 40
The ____ ethic was the basis for the state of Oregon’s decision to extend Medicaid to 400,000 previously ineligible recipients by refusing to pay for high-cost, high-risk procedures.
Answer
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justice |
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moral-rights |
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individualism |
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utilitarian |
Question 41
Spotlight on Ethics in Chapter 4 suggests all of the following when challenging the boss on ethical issues EXCEPT:
Answer
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do your research |
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begin the meeting by taking the floor |
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pay attention to your word choice and demeanor |
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take care how you suggest your alternative solution |
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be patient |
Question 42
The assumption that “If it’s not illegal, it must be ethical,” ignores which of the following?
Answer
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Domain of codified law |
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Domain of ethics |
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Domain of free choice |
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Discretionary |
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Domain of symbolism
Question 43
An example of an ethical structure is Answer[removed] chief ethics officer.[removed] a formal statement of company values.[removed] an equal opportunity policy.[removed] whistle-blowing.[removed] corporate speech. |
Question 44
Examples of unethical behavior toward ________ include a hostile work environment and violations of health and safety rules.
Answer
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financiers |
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society |
Question 45
____ means that managers are honest and trustworthy, fair in their dealings with employees and customers, and behave ethically in both their personal and professional lives.
Answer
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Ethical leadership |
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Followership |
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Corporate espionage |
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Command-and-control approach |
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Concern for production leadership |
uestion 46
The ____ refers to the ethical concept that moral decisions are those that best maintain the rights of those people affected by them.
Answer
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individualism approach |
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justice approach |
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utilitarian approach |
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moral-rights approach |
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discretionary responsibility approach |
Question 47
The concept that the party responsible should compensate individuals for the cost of their injuries is referred to as
Answer
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distributive justice. |
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injury justice. |
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procedural justice. |
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organizational justice. |
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compensatory justice. |
Question 48
All of the following are examples of special interest groups EXCEPT
Answer
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professional associations. |
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trade associations. |
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political action committees. |
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courts. |
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consumerists. |
uestion 49
Which of the following stages is the stage of personal moral development in which an individual develops an internal set of standards and values?
Answer
Question 50
____ is not part of the structures and systems pillar of an ethical organization.
Answer
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Corporate culture |
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Code of ethics |
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Ethics committee |
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Whistle-blowing mechanisms |
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Rewarding ethical behavior |
2 points
