For courseworkhero.co.uk

here it is due tomrrow on Sat please not to late ok. I will be in and out to morrow I have my sons games tomorow.

here is the classmates post just like the one you did same requirments ok?

After conducting some research online and reading the textbook sections on emotional labor, I have to admit I was oblivious to all of this during my undergraduate studies at Ferris State. I probably had just as many male professors as female professors. The female professors indirectly showed signs of emotional labor. It almost seemed like it was second nature and effortless for them. Emotional labor could best be described as a service worker going to the extra mile to show genuine concern for an employee, client, or student. The first example I can think of is in my undergraduate accounting class posed many questions by students throughout the class. The professor did not show any signs of being overwhelmed even though she was probably asked the same questions in previous classes earlier in the day. Let’s say the 10th student asked the professor the same question others did in other classes. The professor cannot show signs of frustration towards the student because he or she has no idea this question was asked earlier in the day. “That is, female teachers spend more time nurturing and caring for their students by listening empathetically to their problems, providing social service information, and spending countless hours working closely with them, among numerous other “caring” tasks that sustain

 

these students and keep them in the college system” (Larson, H. 2008).  My female professors were more receptive and were more approachable than some of my male professors. One marketing professor who had very little interest in my program (finance) was always there to advise on career planning. Even though I was not marketing major and I only had her for one class, she still allowed me to seek advice up to the point of graduation.  Her signs of emotional labor were important to my well being unfortunately I did take this treatment for granted.                                My belief is that aspiring emergency operators know what their potential job will entail. Imagine having to remain calm and portray yourself as nonchalant over the phone in the middle of an emergency. They are hired because can de-stress themselves while dealing with frantic callers. Like a telephone operator at an emergency service, a teacher must also show signs of coping. I recall a classmate telling me the professor was very accommodating towards her once she revealed that her house was flooded which put a detriment to her completing assignments before the due date. I think what makes a college professor’s act of emotional labor slightly more difficult is the personal interaction with students they are faced with. “Emotional labor demands are higher in jobs requiring a variety of emotions and more intense emotions, as well as in jobs where interaction with clients is frequent and longer” (McShane, S. 2013). The telephone operator does not have face to face contact with the callers whereas college professors may establish a relationship and loyalty towards a student since they may see each other daily.                           At US Foods I did not have to think hard about any examples of emotional labor. I lost a relative just a month after I became a full-time employee. I was told to take three days off for bereavement by the human resource department. I was unsure if this was a policy with the company since I was fairly new. My new supervisor advised me to take as much time off as I needed and to relax. I explained that I did not want to miss work after just coming into the company full time. I did appreciate all of the support.”
Following social identity theory, it is argued that some effects of emotional labor are moderated by one’s social and personal identities” (Ashforth, B. 1993). My supervisor was very conscientious of my situation and it may derive from personal experiences.

 

References

   Larson, H. (2008) Emotional Labor The Pink-Collar Duties of Teaching retrieved September 12, 2013.
http://www.worcester.edu/Currents/Archives/Volume_1_Number_1/CurrentsV1N1LarsonP45    

Mcshane, S. (2013) Organizational Behavior: Workplace emotions, attitudes, and stress (page 102) retrieved September 12, 2013

 

Ashforth, B. (1993) Emotional labor in service roles: The influence of identity retrieved September 12, 2013.

http://search.proquest.com.proxy.davenport.edu/docview/210953657/14078FC31D77AF8FB9D/3?accountid=40195