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Human skills such as emotional intelligence are indispensable in the new age of organizations. Identify and define five important dimensions of emotional intelligence that can and should be developed by any manager today.
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Question 2
Scientific thinking is important to organizational behavior researchers and scholars for all of the following reasons EXCEPT:
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[removed]
the process of data collection is controlled.
the process of data collection is systematic.
proposed explanations are carefully tested.
only explanations that can be scientifically verified are accepted.
the process of data collection is discretionary.
Question 3
Research in organizational behavior is based on scientific thinking which means the proposed explanations are carefully tested and the explanations that can be scientifically verified are the only ones that are accepted.
Answer[removed] True
[removed]
False
Question 4
Carl Jung’s work on problem-solving style reflects the way a person ____ and ______ information.
Question 5
Problem-solving style reflects the way a person goes about __________ and __________ information in solving problems and making decisions.
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interpreting, evaluating. |
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interpreting, communicating |
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gathering, collecting. |
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evaluating, analyzing. |
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gathering, evaluating. |
Question 6
A conditioned stimulus refers to a once-neutral stimulus that is paired with an original stimulus and becomes capable of affecting behavior in the same way as the initial stimulus.
Answer[removed] True [removed] False
Question 7
The ________________ component of an attitude reflects the beliefs, opinions, knowledge, or information a person possesses while the ________________ component is a specific feeling regarding the personal impact of the antecedents.
Question 8
A __________ contains information about a person s own appearance, behavior, and personality.
Answer
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script schema. |
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self schema. |
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domestic schema. |
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person-in-situation schema. |
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indigenous schema. |
Question 9
Values focus on specific people or objects, whereas attitudes have a more general focus and are more stable than values.
Answer[removed] True [removed] False
Question 10
Certain cultures, such as the United States, tend to underemphasize internal cues and overemphasize external cues.
Answer[removed] True [removed] False
Question 11
Content theories are useful in the integrated model of motivation as guides to understanding individual beliefs and career aspirations.
Answer[removed] True [removed] False
Question 12
According to expectancy theory, motivation will be __________ when expectancy and instrumentality are high and very desirable work outcomes result from task performance.
Answer
| Question 13 The _________, ____________, ______________ relationship underlies the logic of any performance based pay system.Answer[removed] performance; consistency; growth[removed] hiring; work; performance[removed] promotion; merit; reward[removed] effort; performance; reward[removed] assignment; performance; increase |
Question 14
The best job design is always the one that meets organizational requirements for high performance, offers a good fit with individual skills and needs, and provides opportunities for job satisfaction.
Answer[removed] True [removed] False
Question 15
According to the integrated model of individual work motivation, a person s job performance is influenced most directly by all of the following EXCEPT:
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ability. |
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experience. |
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work effort. |
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organization support such as resources and technology. |
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Supervision. |
Question 16
People attributing romantic, almost magical qualities to leadership is known as the __________.
Question 17
Conger and Kanungo developed a five-stage charismatic leadership model.
Answer[removed] True [removed] False
uestion 18
__________ leadership is a more general term for employee-centered supervision.
Question 19
Leaders make attributions about subordinate performance and react differently depending on those attributions.
Answer[removed] True [removed] False
| Active |
Standard |
Question 20
What are supportive communication principles?
Question 21
The U.S. is a low-context culture where words convey only part of a message, while the rest of the message must be inferred from body language and additional contextual cues.
Answer[removed] True [removed] False
Question 22
A manager meeting with an employee states that there is plenty of time for the meeting. However, the manager keeps looking at a clock on the wall. This is an example of a _____________ message.
Question 23
Static is the term used to describe any disturbance that influences the effectiveness of the communication process.
Answer[removed] True [removed] False
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Active Stan |
Question 24
The framework developed by Vroom, Yetton, and Jago helps managers choose the best solution to a problem.
Answer[removed] True [removed] False
Question 25
Non-programmed decisions address routine problems that arise on a regular basis and for which standard solutions have been derived.
Answer[removed] True [removed] False
Question 26
__________ is the process of making joint decisions when the parties involved have different preferences.
Question 27
When people state their demands and then become committed to them and are reluctant to back down, they are demonstrating the negotiation pitfall known as __________.
Question 28
The myth of the fixed pie occurs when people become committed to their demands and are reluctant to back down.
Answer[removed] True [removed] False
Question 29
The second step in the team-building process occurs when members work together in planning for team improvements.
Answer[removed]True
[removed] False
Question 30
In his studies of how people cope with the challenge of entering a team, Edgar Schein labeled individuals who act in a passive, reflective, and even single-minded manner while struggling with the fit between individual goals and group directions as disruptive entrants.
Answer[removed] True [removed] False
Question 31
Tasks that are complex in social demands require unique solutions and more information processing, whereas task that are complex in technical demands involve difficulties in reaching agreement on goals or methods for accomplishing them.
Answer[removed] True [removed] False
Question 32
Discuss the following approaches to team building: the formal retreat approach, the continuous improvement approach, and the outdoor experience approach.
Question 33
The formal retreat approach to team building offers opportunities for intense and concentrated effort to examine group accomplishments and operations.
Answer[removed] True [removed] False
Question 34
All of the following statements about spiritual leadership are correct EXCEPT:
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spiritual leadership can be viewed as field of inquiry within the broader setting of moral leadership. |
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spiritual leadership does not yet have a strong research base. |
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spiritual leadership is a causal leadership approach for organizational transformation designed to create an intrinsically motivated, learning organization. |
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spiritual leadership includes values, attitudes and behaviors required to intrinsically motivate self and others to have a sense of spiritual survival through calling and membership. |
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spiritual leadership intrinsically motivates the self and others to experience meaning in their lives, believe they make a difference and feel understood and appreciated. |
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Active Standa |
| ID
Question 35
Servant leadership involves both owning one s personal experiences and acting in accordance with one s true self. Answer[removed] True [removed] False Question 36
There are seven important aspects of position power: legitimate, reward, coercive, process, information, representative power and subordination. Answer[removed] True [removed] False Question 37
Legitimate power, or formal hierarchical authority, stems from the extent to which a manager can control subordinates behavior because they believe the boss has the right to do so. Answer[removed] True [removed] False Question 38
_________________essentially involves both owning one s personal experiences and acting in accordance with one s true self.
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Question 39
Most organizational cultures are similar if not identical to one another.
Answer[removed] True [removed] False
Question 40
___________ innovation is the introduction of new goods or services to better meet customer needs, whereas __________ innovation is the introduction into operations of new and better ways of doing things.
Question 41
The three layers of cultural analysis are __________, _____________, and __________.
Question 42
The deepest level of cultural analysis focuses on shared values that can play a critical role in linking people together and can provide a powerful motivational mechanism for members of the culture.
Answer[removed] True [removed] False
Question 43
Examples of __________ include growth, productivity, stability, harmony, flexibility, prestige, and human resource maintenance.
Answer
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output goals |
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input goals |
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performance goals |
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systems goals |
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statutory goals |
Question 44
Centralization is the degree to which the authority to make decisions is restricted to higher levels of management.
Answer[removed] True [removed] False
Question 45
Most modern organizations use output controls as part of an overall method of managing by exception.
Answer[removed] True [removed] False
Question 46
Suppose that a pharmaceutical company publishes the following statement for the benefit of its stakeholders: We intend to be the world leader in developing and delivering important, cost-effective therapeutics based on advances in cellular and molecular biology. This statement is an example of a company s __________.
Question 47
In order to learn, an organization needs to be able to unlearn, switch routines to obtain information quickly and provide various interpretations of events rather than just tap into external archives.
Answer[removed] True [removed] False
Question 48
Which of the following is NOT cited as a barrier that blocks desired action, innovation, and learning?
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an overemphasis on vertical relations that can block upward and downward communication |
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an overemphasis on functions, product lines, or organizational units that block effective communication |
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an overemphasis on senior management |
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an overemphasis on maintaining rigid lines between the firm and its partners |
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an overemphasis on natural, cultural, national, and geographic borders that can limit globally coordinated action |
Question 49
The major problem with learning by doing is the inability to forecast precisely what will change and how it will change.
Answer[removed] True [removed] False
Question 50
What is organizational learning? How do organizations acquire knowledge?
