I’ve attached the resume, cover must be well written to guarantee job
The job is listed below
http://jobview.monster.com/Team-Leader-Call-Center-Job-Boston-MA-118904996.aspx
half a page
Due ASAP
Objective
To obtain a position within a corporate setting where I can utilize my past experience to grow with an organization and help achieve corporate goals as well as personal goals along the way
Summary of Qualifications
· Excellent leadership skills; able to delegate duties to appropriate team members
· Very compassionate, dedicated, and dependable
· Highly organized and able to multi-task efficiently in various work environments
· Enthusiastic personality with effective verbal and written communication skills
· Outstanding interpersonal skills
· Self-motivated and goal oriented, fast learner
· Excellent reputation with customers as a competent, knowledgeable and helpful professional
· Have a good accurate typing speed of 60 wpm
· Have good English-language skills both verbal and written
· Capable of working under pressure and meet deadlines as scheduled with quality in work
· Capable of taking care of customer service activities and also front office management
Computer Skills:
Microsoft Word, Outlook, Excel, Access, PowerPoint and all aspects of
Internet Research
.
Education
Bachelor’s Degree from Northeastern University will be granted in September 2013
Work Experience
Administrative Assistant/Medical Records Support July 2011-Present
· Answer incoming calls from patients to schedule appointments
· Coordinate clinic locations
· Organize and update excel files of drug screens, DOT & physical assessments and breath alcohol test for clients.
· Cross train and educate new employees in the department in relation to the computer system and administrative duties.
· Prepare exam charts for nurses to review
· Copy and scan exam paperwork
· Enter and clear drug screens
Order Processing Specialist June 2009-February 2011
· Entered and processed orders accurately into three different systems.
· Handled various tasks in the order entry process and generated reports for key actions.
· Implemented a process to track order processing problems.
· Informed supervisors on daily order status and to generated and updated daily/weekly management reports and graphs.
· Maintained spreadsheets for rejected orders
· Created training manual for new sales representatives.
· Contributed to a team effort to meet or exceed service, production, and quality goal
· Identified errors and implement solutions with team members and leaders
· Received Employee of the Month Award
· Got laid off on February 8 2011
Member Service Representative September 2008 to February 2009
· Provided members with exceptional customer service
· Assisted internal and external customers via incoming telephone calls
· Utilized the BCBSMA computer system to look up and record information regarding a customer’s account
· Investigated and resolve member inquiries through correspondence and computer research
· Advised customers regarding policy and benefit information for multiple health plans
· Coordinated internal activities necessary to research and resolve inquiries and provide accounts with service solutions
· Contributed to a team effort to meet or exceed service, production and quality goals
· Identified errors and implement solutions with team members and leaders
· Met and exceeded daily, weekly and monthly performance goals
· Temporary Assignment for 6 months
Customer Care Analyst July 2007 – July 2008
· Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues
· Answered customer/client requests or inquiries concerning services, billing, and reports problem with their phone lines
· Made recommendations according to customer’s needs on features, accessories, upgrades and rate plans
· Worked emails while answering phones and training new employees
· Received employee of the week two times
· Surpassed all my goals monthly
· Left job to pursue college degree
Customer Service Rep/Team Leader August 2005 – June 2006
· Handled high volume of inbound calls, more than 200 calls daily
· Each call handled in timely courteous manner
· Logged each call into a data base with accuracy
· Business closed down and moved to NH
Home Care Assistant June 2004 – September 2004
· Helped patients with their daily routines: showering, clothing, meals, exercise
· Participated in daily activities with each patient to stimulate their minds
· Initiated outside activities so that each patient received exercise and socialized with others
* References Available Upon Request *