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Based on Australian tourism
Assignment
What you have to do
After reading the scenario, enter your response to each question using the business letterhead form provided, or create your own (see Attachments). Please access the applicable websites as far as you are able to obtain the required information. Do not submit any requests.
Scenario:
As a Travel Agent you have received the following request from Mr Jack Stewart. He plans to take his wife and children to the Sunshine Coast and the Gold Coast. To respond to your client’s requests you will need to conduct further research using the websites listed here to source current information for these assessment tasks.
Client information
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Client names: |
Mr Jack Stewart Mrs Linda Stewart Miss Lucy Stewart (10 years) Miss Katy Stewart (11 years) |
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Postal address: |
15 Small St, Longville, NSW 2099 |
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Time of travel: |
Choose a date in three (3) months time. |
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Agent’s sources of information: |
Airfares:
Car Hire:
Accommodation:
Tours: Theme Park Pass: www.myfun.com.au |
Task 1 – First quotation
(Total 30 marks)
a) Prepare a quotation for the Stewart family using their first choice of flights, accommodation, car hire, tours and attraction pass details below. Make sure that your quotation is clear and concise and includes all the details of what is included in the cost. Prepare your quotation to have separate adult and child costs, then the total cost for the family.
(20marks)
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Airfares: www.virginblue.com.au |
Your clients would like to travel from Sydney to Sunshine Coast with Virgin Blue in Premium Economy Class. Then return from the Gold Coast to Sydney, also flying Premium Economy Class with Virgin Blue. |
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Car Hire: www.hertz.com.au |
Your clients are interested in hiring a car for 7 days. They would like a Group E full-size wagon. Pick up vehicle from Maroochydore airport, after their stay at Sunshine Coast. Vehicle drop off at Gold Coast airport, prior to their return flight. |
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Accommodation: www.sunloverholidays.com.au |
Your clients require accommodation. Please choose an available property at these locations, based on the following criteria. 7 nights – Noosa Heads (Hastings St): 2 bedroom apartment 7 nights – Gold Coast (close to Cavill Mall and the beach): 2 bedroom apartment |
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Tours: www.sunloverholidays.com.au |
Your clients would like you to quote on some day tours for the family. Noosa region: Noosa River and Everglades Cruise Noosa region: Fraser Island Tour Gold Coast region: Broadwater Adventure Jet Boat Ride – 55 minutes |
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Gold Coast Theme Park Pass: www.myfun.com.au |
Gold Coast region: 3 Park/5 Day Fun Pass |
b)
Include any relevant booking information, including deposit requirements, cancellation fees, fare rules, check-in details, tour inclusions, car rental conditions and accommodation property facilities, etc with the quote.
(10 marks)
Task 2 – Second quotation
(Total 30 marks)
a) Again, referring to the client information provided, prepare another quotation for the Stewart family using their second choice of flights, accommodation, car hire, tours and attraction pass details below. Make sure that your quotation is clear and concise and includes all the details of what is included in the cost. Prepare your quotation to have separate adult and child costs, then the total cost for the family.
(20 marks)
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Your clients require accommodation. Please choose an available property at these locations, based on the following criteria.
4 nights – Noosa Heads (Hastings St): 2 bedroom apartment 3 nights – Noosaville (with river views): 2 bedroom apartment 7 nights – Gold Coast (close to Cavill Mall and the beach): 2 bedroom apartment |
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Your clients would like you to quote on some day tours for the family. Noosa region: Noosa River and Everglades Cruise Noosa region: Australia Zoo Whale Encounters Gold Coast region: Full Day Tall Ship & Island Adventure with lunch |
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Gold Coast region: 2 Park/3 Day Escape Pass |
b) Include any relevant booking information, including deposit requirements, cancellation fees, fare rules, check-in details, tour inclusions, car rental conditions and accommodation property facilities, etc with the quote.
(10 marks)
Task 3 – Third quotation
(Total 30 marks)
a)
Finally, the Stewart family have requested a third and final quotation. Please quote on the following choice of flights, accommodation, car hire, tours and attraction pass details below. Make sure that your quotation is clear and concise and includes all the details of what is included in the cost. Prepare your quotation to have separate adult and child costs, then the total cost for the family.
(20 marks)
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Your clients are interested in hiring a car for 14 days. They would like a Group E full-size wagon. Pick up vehicle from Maroochydore airport, on arrival at the Sunshine Coast. Vehicle drop off at Gold Coast airport, prior to their return flight. |
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Your clients require accommodation. Please choose an available property at these locations, based on the following criteria. 4 nights – Noosa Heads (Hastings St): 2 bedroom apartment 3 nights – Caloundra (near the beach): 2 bedroom apartment 7 nights – Gold Coast (close to Cavill Mall and the beach): 2 bedroom apartment |
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Your clients would like you to quote on some day tours for the family. Noosa region: Noosa River and Everglades Cruise Noosa region: Fraser Island Tour Gold Coast region: Full Day Tall Ship & Island Adventure with lunch |
b)
Include any relevant booking information, including deposit requirements, cancellation fees, fare rules, check-in details, tour inclusions, car rental conditions and accommodation property facilities, etc with the quote.
(10 marks)
Task 4
(10 marks)
As part of your Travel Agencies policy, you are required to advise your clients in writing that your agency charges a fee of $50.00 for multiple quotations. This agency fee is deducted from your client’s total price should they decide to proceed and make their reservation with your agency.
Compose a short letter to advise them of your company’s policy. (You can use the blank form provided in the
Attachments
section or create your own).
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Note: Do not complete any bookings on the websites whereby the companies ask for your credit card numbers. |
Attachments
Attachment 1: Business letterhead
Attachment 2: Business letterhead
Attachment 3: Business letterhead
Attachment 4: Business letterhead
LA013224, Assignment 1, SITTTSL006A Ed2
© State of New South Wales, Department of Education and Training 2010, Version 1, September 2010
LA013224, Assignment 1, SITTTSL006A Ed2
© State of New South Wales, Department of Education and Training 2010, Version 1, September 2010
