For your eyes only
Project Definition
Date: |
|
Project Title: |
Customer Care Website Implementation |
Project Organization:
Project Manager: |
|
Project Manager’s Responsibilities |
1. Create project scope and get sign off from executive sponsor 2. Ensure project is implemented within budget and schedule with major functionality completed 3. Identify and manage project team to ensure successful project delivery 4. Regular and relevant project communication through reports and meetings 5. Effectively manage project risk and have proactive risk management and response plan 6. Identify and book resources that are required for project such as computers, hardware, projectors, meeting rooms |
Executive Sponsor: |
Mr. Sponsor, Director, Customer Care |
Project Scope Statement: The ‘Customer Care Website Implementation’ project is about the analysis, design and implementation of a customer care website with the intention of maximizing customer satisfaction. The website would have functionality that would allow for customers to check order status, communicate with company, log complaints and suggestions and hold the entire customer history. The project is expected to be completed within a period of nine months and with a budget not exceeding $200,000. |
Project Success:
1. All ‘must have’ functionality implemented and working 2. Less than 5 defects for every 1000 lines of code 3. Page refresh and response times of less than 5 seconds 4. All user acceptance test cases should be successful 5. Project should comply with corporate usability and coding standards |
Functional Area Interfaces
Functional Area: |
Interfacing Functional Area(s): |
|
Customer Profile |
Order History, Messages, User Interface , Access and Authentication |
|
Order History |
Customer Profile, User Interface |
|
Messages |
Customer Profile,
User Interface |
|
Reporting |
User Interface | |
Dashboard |
User Interface, Customer Profile |
|
All Functional Areas |
||
Access and Authorization |
Version 1, 07/01/11
Page 1 of 1