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TQM

2

>Prob

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1 0

-1

-1

1

2

3

0

6

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2

2

49 49 49

42

13 45 31

19 30 14

14 14

7 13

8 14 19 18 21 21 5

19 6

19 2 41 7 15 15

8

2 64

12 27 53

16 35

3 9 9 9

39

16

18

25

9 9 9 11
58 59 62
39
16 17 18 23 25 25 26
Problem

10
Twenty First Century Laundry
Descriptive Statistics
6 9 3 7 93 8 5 36
4 64 44 15 77 49 85 82 102
28 70 41 30 25 45 31
13 27 14 34 32 39
19 29 12 21 52
18
94 107
53 90 55 16
35 38 11
17 23 74 26 58 59 62

Prob10-2

Descriptive Statistics

3.8

4.9

3.6

4.0

3.6 3.9 2.5

4.1

3.1 4.0 2.6 5.0

3.0 4.3 3.8 4.0

1.9

3.6 4.4

4.5 4.1

2.6

3.4 3.5 4.0 3.5 4.3 3.7 3.6

2.5 4.6

3.2 3.6 3.2

5.0

3.8 3.1 3.0 3.9

4.0 3.7 3.5 5.0 3.9 3.4 3.2 3.6 4.3 1.7
3.1 4.9 2.6 3.5 3.5 2.8 4.3 2.1 3.8 3.9
3.6 3.6 3.7 3.2

2.5 3.2 3.4 3.4 4.3

Problem 10-2
Rivervalley Labs
2.5 3.9 3.8 4.9 3.6 3.5 2.9 2.1 1.9
4.4 4.0 2.6 2.4 4.1 3.4 3.0
4.2 3.1 5.0 1.7 3.3 4.5
4.3 3.7
2.7 2.0 4.7 4.6
3.2
4.8 2.8
5.3

Prob10-3

.3

38.5

38.1

38.6 38.6 38.6 38.6 38.9 38.8 39.0 38.6

38.5 38.5 38.8

38.7 38.7 38.9 38.6

38.7

38.5 38.6 38.5 38.5 38.7 38.8 38.9 38.7 38.7 38.6
38.7 38.6 38.7 38.6 38.9 38.7 38.9 38.5 38.6 38.5
38.8 38.6 38.4 38.6 38.6 38.7 39.0 38.7 38.7 38.5
38.6 38.6 38.5 38.6 38.5 38.6 38.7 38.7 39.1 38.6
38.3 38.6 38.4 38.1 38.4

38.8 38.8 39.1 38.6

38.3 38.6 38.4 38.1 38.5

38.7 38.8 39.2 38.8

38.3 38.6 38.4 38.1 38.5

39.0 38.8 39.2 38.7

Problem 10-3
Fillmore Metalwork Foundry
Descriptive Statistics*
3

8.1 38.5 38.3 37 38.4 39.2 38.9 39.0 38.6
38.8
3

8.7 39.1
3

9.5
39.6
39.3
* Note: These data are also used in problem 11

Prob10-4

Fillmore Metalwork Foundry
Descriptive Statistics*

38.3 38.3 38.3 38.3 38.3 39.2 39.2 39.3 39.3 39.3
38.6 38.6

38.2 38.2 38.9 38.9 38.9 38.9 38.9

38.4 38.4

38.4 38.4 38.7 38.7 38.7 38.7 38.7

37.9 38.1 38.1 38.1 39.0 39.0 39.1 39.1 39.1

38.5 38.4 38.6 38.5 38.5 38.6 38.6 38.7 38.7 38.7
38.1 38.1 38.2 38.2 38.3

39.4 39.5 39.6

38.5 38.5 38.5 38.5 38.6 39.0 39.0 39.0 39.0 39.0
38.3 38.3 38.3 38.4 38.4 38.7 38.7 38.8 38.8 38.8
37.3

37.9 39.1 39.1 39.1 39.2 39.2

38.4 38.4 38.8 38.4 37.9 38.7

38.7 38.7 38.7

Problem 10-4
38.2
38.0
37.9
39.4 39.9
3

7.6 37.7 37.8
39.8
Note: These data are also used in problem 12.

Prob 10-11

Fillmore Metalwork Foundry

38.2 6

38.4 10

38.6 38

38.8 27

39.0 10

39.2 6

39.4 1

39.6 2

Problem 10-11
Frequency Table
Upper Cell Cumulative
Boundaries Frequencies %
Cell 1 6.00%
Cell 2 16.00%
Cell 3 5

4.00%
Cell 4 8

1.00%
Cell 5 91.00%
Cell 6 97.00%
Cell 7 98.00%
Cell 8 100.00%

Prob 10-12

Fillmore Metalwork Foundry
Frequency Table
Upper Cell Cumulative
Boundaries Frequencies %

Cell 1

1 1.00%

Cell 2 37.8 3 4.00%
Cell 3 38.1 10

Cell 4 38.4

Cell 5 38.7 27

Cell 6 39.0 16

Cell 7 39.3 13

Cell 8 39.6 4 98.00%

39.9 2 100.00%

Problem 10-12
37.5
14.00%
24 38.00%
65.00%
81.00%
94.00%
Cell 9

Prob 10-

20

9.5 8.1

8.7

7.6

Problem 10-20
Sival Electronics
Supplier 1 Supplier 2 Supplier 3
Finish 1 11.9 6.8 13.5
Finish 2 10.3 5.9 10.9
Finish 3 12.3
Finish 4 7.2 14.5
Finish 5 14.2 12.9

Prob 10-21

Sival Electronics

18

High Gold High 12
High

Low 16

High Silicon High 10
Low Gold Low 8
Low Gold High 11
Low Silicon Low 7
Low Silicon High 14
Problem 10-21
Signal Material Temperature Output Voltage
High Gold Low
Silicon

Disciplinary Citation

Errors

1 6 6
2 1 6
3 0 6
4 14 6
5 0 6
6 2 6
7 18 6
8 2 6
9 5 6
10 13 6
11 1 6
12 4 6
13 6 6
14 5 6
15 0 6
16 0 6
17 1 6
18 3 6
19 15 6
20 24 6
21 3 6

4 6

23 1 6
24 2 6
25 3 6
26 22 6
27 4 6
28 8 6
29 2 6
30 6 6
31 8 6
32 0 6

9 6

34 20 6
35 9 6
36 0 6
37 3 6
38 14 6
39 1 6

1 6

Chapter 10
Disciplinary Citation Case
Data for Scatter Diagram for Package

Errors
Operator Avg.
22
33
40

Qrtly. Sales Report

Chapter 10

1129

431

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central

Mid-Atlantic

South Central

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central

Mid-Atlantic

South Central

470

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central 466

Mid-Atlantic

South Central

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central

Mid-Atlantic

South Central

The Quarterly Sales Report
2005 Sales
Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
Northeast 924 928 956 1222
Southwest 1056 1048 1129 1073
Northwest 1412 1280 1181
North Central 431 470 439
Mid-Atlantic 539 558 591 556
South Central 397 391 414 407
2006 Sales
748 962 983 1024
1157 1146 1064 1213
1149 1248 1103 1021
471 496 506 573
540 590 606 643
415 442 384 448
2007 Sales
991 978 1040 1295
1088 4322 1256 1132
1085 1125 910 999
403 440 371 405
657 602 596 640
441 366 426
2008 Sales
756 1008 1038 952
4352 1353 1

466 1196
883 851 997 878
536 551 670
691 723 701 802
445 455 363 462
2009 Sales
1041 1020 976 1148
1330 1003 1197 1337
939 834 688 806
588 699 743 702
749 762 807 781
420 454 447 359

Sheet1

5

10.65

5

10.75
10.85
10.65
10.75

10.8

10.8
10.7
10.75

10.6

10.7
10.7
10.75
10.65
10.7
10.75
10.65
10.85
10.8
10.6
10.75
10.75
10.85
10.7
10.6
10.8
10.7
10.75
10.75
10.75
10.8
10.65
10.75
10.7
10.65
10.8
10.85
10.85
10.75
10.6
10.7
10.6
10.8
10.65
10.8
10.75

10.85
10.85
10.75
10.85
10.65
10.7
10.7
10.7
10.75
10.75
10.7
10.65
10.7
10.85
10.75
10.6
10.75
10.8
10.75
10.8
10.65
10.9
10.8
10.8
10.75
10.85
10.75
10.7
10.85
10.7
10.8
10.75
10.7
10.6
10.7
10.6
10.65
10.65
10.85
10.65
10.7
10.6
10.6
10.65

10.65
10.5
10.55
10.65
10.8
10.8
10.8
10.65
10.75
10.65
10.65
10.65
10.6
10.65
10.6
10.7
10.65
10.7
10.7
10.6
10.65

10.6
10.7
10.65
10.8
10.75
10.85
10.9
10.5
10.55

Sheet2

Sheet3

2

>

Sheet

1

2

5

0

7

0

5
3

0

1

0

Bin Frequency
1

 5
3
3

 0
25
4
1

 7
6 10
75
9
105
12
More

Sheet1

Frequency
Bin
Frequency
Histogram

Prob10-1

.92

986681

45

60

75

90
19

.7

010101

105

7

2

06128

1

1

3

2

2

100

70

)

857

96

42
29
13
19
8 23 25 25

16

1

64
41
12
6

90

35

18

44

30
13
19

8

107

38
23

15
25
45
30

14

19

2

3

74

3

45

14
19
2
64

9

25

31
14

18
41
16
9
26
6

85

49

14
21
7
12
9

5

49
32
14
21
15
27

11

49

5
15

53

39

62
Problem 10-1
Twenty First Century Laundry Column1 BIN
Descriptive Statistics
15
Mean 32
30
69 Standard Error 2.5 8 14
42 Median 25.5
28 Mode 19
13 Standard Deviation 25.898668

 11 44
Sample Variance 6

70 41
Kurtosis 0.

 23 85 20
94 Skewness 0.994

100 64 74
53 Range 106
35 Minimum
16 Maximum
107
Sum 3

 29
Count
Confidence Level(9

 5.0 % 5.1

 38 62
26
17
27
18
72
55
93
77
31
80
49
21
34
58
82
59
36
102
39
52

Prob10-2

Descriptive Statistics
2.5

3.8

4.9

3.6

4.0

3.6 3.9 2.5

4.1 5.0

3.1 4.0 2.6 5.0

3.0 4.3 3.8 4.0

1.9

3.6 4.4

4.5 4.1

2.6

3.4 3.5 4.0 3.5 4.3 3.7 3.6

2.5 4.6

3.2 3.6 3.2

5.0

3.8 3.1 3.0 3.9

4.0 3.7 3.5 5.0 3.9 3.4 3.2 3.6 4.3 1.7
3.1 4.9 2.6 3.5 3.5 2.8 4.3 2.1 3.8 3.9
3.6 3.6 3.7 3.2

2.5 3.2 3.4 3.4 4.3

Problem 10-2
Rivervalley Labs
3.9 3.8 4.9 3.6 3.5 2.9 2.1 1.9
4.4 4.0 2.6 2.4 4.1 3.4 3.0
4.2 3.1 1.7 3.3 4.5
4.3 3.7
2.7 2.0 4.7 4.6
3.2
4.8 2.8
5.3

Prob10-3

.3

38.5

38.1

38.6 38.6 38.6 38.6 38.9 38.8 39.0 38.6

38.5 38.5 38.8

38.7 38.7 38.9 38.6

38.7

38.5 38.6 38.5 38.5 38.7 38.8 38.9 38.7 38.7 38.6
38.7 38.6 38.7 38.6 38.9 38.7 38.9 38.5 38.6 38.5
38.8 38.6 38.4 38.6 38.6 38.7 39.0 38.7 38.7 38.5
38.6 38.6 38.5 38.6 38.5 38.6 38.7 38.7 39.1 38.6
38.3 38.6 38.4 38.1 38.4

38.8 38.8 39.1 38.6

38.3 38.6 38.4 38.1 38.5

38.7 38.8 39.2 38.8

38.3 38.6 38.4 38.1 38.5

39.0 38.8 39.2 38.7

Problem 10-3
Fillmore Metalwork Foundry
Descriptive Statistics*
3

8.1 38.5 38.3 37 38.4 39.2 38.9 39.0 38.6
38.8
3

8.7 39.1
3

9.5
39.6
39.3
* Note: These data are also used in problem 11

Prob10-4

Fillmore Metalwork Foundry
Descriptive Statistics*

38.3 38.3 38.3 38.3 38.3 39.2 39.2 39.3 39.3 39.3
38.6 38.6

38.2 38.2 38.9 38.9 38.9 38.9 38.9

38.4 38.4

38.4 38.4 38.7 38.7 38.7 38.7 38.7

37.9 38.1 38.1 38.1 39.0 39.0 39.1 39.1 39.1

38.5 38.4 38.6 38.5 38.5 38.6 38.6 38.7 38.7 38.7
38.1 38.1 38.2 38.2 38.3

39.4 39.5 39.6

38.5 38.5 38.5 38.5 38.6 39.0 39.0 39.0 39.0 39.0
38.3 38.3 38.3 38.4 38.4 38.7 38.7 38.8 38.8 38.8
37.3

37.9 39.1 39.1 39.1 39.2 39.2

38.4 38.4 38.8 38.4 37.9 38.7

38.7 38.7 38.7

Problem 10-4
38.2
38.0
37.9
39.4 39.9
3

7.6 37.7 37.8
39.8
Note: These data are also used in problem 12.

Prob 10-11

Fillmore Metalwork Foundry

%

38.2 6

38.4 10

38.6 38

38.8 27

39.0 10

39.2 6

39.4 1

39.6 2

Problem 10-11
Frequency Table
Upper Cell Cumulative
Boundaries Frequencies
Cell 1 6.00%
Cell 2 16.00%
Cell 3 5

4.00%
Cell 4 8

1.00%
Cell 5 91.00%
Cell 6 97.00%
Cell 7 98.00%
Cell 8 100.00%

Prob 10-12

Fillmore Metalwork Foundry
Frequency Table
Upper Cell Cumulative
Boundaries Frequencies %

Cell 1

1 1.00%

Cell 2 37.8 3 4.00%
Cell 3 38.1 10

Cell 4 38.4

Cell 5 38.7 27

Cell 6 39.0 16

Cell 7 39.3 13

Cell 8 39.6 4 98.00%

39.9 2 100.00%

Problem 10-12
37.5
14.00%
24 38.00%
65.00%
81.00%
94.00%
Cell 9

Prob 10-20

9.5 8.1

8.7

7.6

Problem 10-20
Sival Electronics
Supplier 1 Supplier 2 Supplier 3
Finish 1 11.9 6.8 13.5
Finish 2 10.3 5.9 10.9
Finish 3 12.3
Finish 4 7.2 14.5
Finish 5 14.2 12.9

Prob 10-21

Sival Electronics

18

High Gold High 12
High

Low 16

High Silicon High 10
Low Gold Low 8
Low Gold High 11
Low Silicon Low 7
Low Silicon High 14
Problem 10-21
Signal Material Temperature Output Voltage
High Gold Low
Silicon

Disciplinary Citation

Errors

1 6 6
2 1 6
3 0 6
4 14 6
5 0 6
6 2 6
7 18 6
8 2 6
9 5 6
10 13 6
11 1 6
12 4 6
13 6 6
14 5 6
15 0 6
16 0 6
17 1 6
18 3 6
19 15 6
20 24 6
21 3 6

4 6

23 1 6
24 2 6
25 3 6
26 22 6
27 4 6
28 8 6
29 2 6
30 6 6
31 8 6
32 0 6

9 6

34 20 6
35 9 6
36 0 6
37 3 6
38 14 6
39 1 6

1 6

Chapter 10
Disciplinary Citation Case
Data for Scatter Diagram for Package

Errors
Operator Avg.
22
33
40

Qrtly. Sales Report

Chapter 10

1129

431

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central

Mid-Atlantic

South Central

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central

Mid-Atlantic

South Central

470

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central 466

Mid-Atlantic

South Central

Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr

Northeast

Southwest

Northwest

North Central

Mid-Atlantic

South Central

The Quarterly Sales Report
2005 Sales
Region 1st Qtr 2nd Qtr 3rd Qtr 4th Qtr
Northeast 924 928 956 1222
Southwest 1056 1048 1129 1073
Northwest 1412 1280 1181
North Central 431 470 439
Mid-Atlantic 539 558 591 556
South Central 397 391 414 407
2006 Sales
748 962 983 1024
1157 1146 1064 1213
1149 1248 1103 1021
471 496 506 573
540 590 606 643
415 442 384 448
2007 Sales
991 978 1040 1295
1088 4322 1256 1132
1085 1125 910 999
403 440 371 405
657 602 596 640
441 366 426
2008 Sales
756 1008 1038 952
4352 1353 1

466 1196
883 851 997 878
536 551 670
691 723 701 802
445 455 363 462
2009 Sales
1041 1020 976 1148
1330 1003 1197 1337
939 834 688 806
588 699 743 702
749 762 807 781
420 454 447 359

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