TQM QUESTIONS…

It is only true/false question and multiple choice question in TOTAL QUALITY MANAGMENT SUBJECT….

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True and False Questions:

1. Over the years, the term “quality assurance” was associated with measurement and inspection.

2. During the Middle Ages, the craftsperson was responsible for producing the product but not responsible for quality.

3. The notion that “quality is free” has been associated with W. Edward Deming.

4. Continuous improvement is a core principle of total quality.

5. Under the Deming philosophy, each department should optimize its own individual performance.

6. Many aspects of the Deming and Juran philosophies are similar.

7. Crosby argues that zero defects is a performance standard and not a motivational program.

8. Total quality organizations use customer wants and needs to drive strategy.

9. Policy deployment is a total quality-based approach to executing a strategy.

10. Value-creation (core) processes exist in manufacturing firms and not service firms.

11. A “balanced scorecard” represents measures and indicators that focus on financial performance.

12. A “leading measure” predicts what will happen.

13. Most firms seek to adapt total quality philosophy because of threats to the organization’s survival.

14. A corporate culture that supports change is a prerequisite for successful TQ implementation.

15. Traditional management practices can be traced to Frederick Taylor’s scientific management era.

Multiple Choice Questions:

1. A good balanced scorecard should contain

a. lagging measure only.

b. leading measures only.

c. both lagging and leading measures.

d. neither lagging nor leading measures.

2. Two U.S. consultants that worked with Japanese managers during Japan’s efforts to improve quality in the 1950s were

a. Juran and Crosby.

b. Deming and Crosby.

c. Deming and Juran.

d. Juran and Crosby.

3. Which of the following is not considered a core principle of total quality?

a. a focus on customers and stakeholders

b. a process focus involving continuous improvement and learning

c. a goal of achieving the highest quality that is technologically possible

d. company-wide participation and teamwork

4. Which of the following is not an element of total quality infrastructure?

a. Information management

b. Human resources management

c. Purchasing management

d. Process management

5. All of the following are core leadership skills except

a. empowerment.

b. vision.

c. intuition.

d. a through c are all core leadership skills

6. The leadership skill of _____ requires the ability to look at one’s self and then identify relationships with employees and within the organization:

a. vision

b. intuition

c. self-understanding

d. value congruence

7. Which type of process drives the creation of products and services, is critical to customer satisfaction, and has a large impact on the organization’s strategic goals?

a. value-creation process

b. support process

c. outsourced process

d. supplier process

8. Process management consists of

a. design, installation, and improvement.

b. design, control, and improvement.

c. design, control, and standardization.

d. analysis, control, and improvement.

9. Which of the following terms best describes kaizen?

a. concurrent engineering

b. continuous improvement

c. innovation

d. statistical process control

10. A company’s value system and its collection of guiding principles is known as its

a. mission statement

b. corporate culture

c. strategic plan

d. vision statement