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Instuction.

Discussion Question: Why are listening skills important to employees, managers, and executives? Who should have the best listening skills?

Instructions:

1.Answers to discussion questions should be no less than 200 or more than 300 words.

2.In addition to material from the textbook, students should seek additional scholarly sources of information to enhance their discussion question response. A minimum of two (2) outside sources of information must be used. The textbook may not be considered an outside source of information. Please see Section VII of the Syllabus, Obtaining Information, for directions on use of outside sources.

3.All quotations and paraphrases used must be properly cited, including information from the textbook. The student should also include a list of references for the citations used.

4.The format for citations and references must conform to the format specified in the Publication Manual of the American Psychological Association, Six Edition (commonly referred to as the APA).

5.In addition to posting their answer to the discussion question, students are required to reply to at least two (2) other student’s responses. Responses to other student’s posts are expected to be well-thought-out adding their own insights to the topic under discussion. Post responses must be least 50 words in length. Students are not required to cite outside sources in their replies to other student’s posts.

6.Students will be graded based on their response to the question and their two responses to other student’s discussion questions.

7.Format for responding to Discussion Questions:

When responding to a discussion question, always begin by listing the discussion question number and whether you are posting a response or replying to a post.For example:

“Question 1 – Post:The key components of the communication process are…..”

OR

“Question 1 – Reply:I agree with Jane’s post listing the key components of the communications process. However, I would like to also point out…..”

: My ANSWER TO DISCUSSION QUESTION NEEDDED

POST 1 FROM ALICIA: In the digital age, business communication – depending on opinion – evolved or devolved into heavy dependence on written communication (texts, emails, tweets, posting, etc.). Yet successful businesses are driven by successful “active listening”, which is the ability to absorb spoken information and restate it cogently and empathetically. A manager faces employee revolt if communication breaks down. Executives who cannot convert client words into a compelling presentation lose clients. Employees obtuse to suggestions reap a career of lost promotions and no advancement. In an article underscoring the importance of spoken communication, the authors reference a study of spoken versus written communication and noted “The study determined that employees perceived human resource information that is private (confidential), personal, or sensitive as critical to receive through face-to-face contact”. (Kupritz, V. W., & Cowell, E. (2011). Productive Management Communication. Journal Of Business Communication, 48(1), 54-82.). A peer reviewed study of the effects of good communication on nursing staff management found “…managers need to adopt open, approachable leadership styles that involve actively listening…” (Managers’ Duty To Maintain Good Workplace Communications Skills. Fiona Timmins. Nursing Management (Harrow). 18.3 (June 2011) p30.). Listening is equally important for both the highest and lowest members of a work environment. A manager who can “hear” what the union is saying, “restate” their goals, and “empathize” with their position loses no bargaining leverage but rather shows the flexibility that underscores successful negotiation. The executive whose active listening skills are well honed earns the trust and business of clients. Employees who articulate and implement the critiques of a supervisor are more likely to create an ally for future vocational growth. Mastering active listening is crucial for EVERY level of a successful business – no tier of the corporate hierarchy is exempt.

MY RESPONSE NEEDED

POST 2 FROM MARY:

Listening skills are a key component in maintaining and growing a successful business. From the modern reviews on blog posts, to the suggestion box in the office, these tools were designed for people to be heard. When employees, managers, and executives practice effective listening skills, they promote productivity, motivation, and respect amongst each other and cliental. Consciously cultivating listening skills aids in obtaining a better understanding of obstacles others are facing. In effect, problems will be solved quicker and more accurately increasing productivity. According to the article, “Listening to People,” Ralph Nichols states, “Business is tied together by its systems of communication, and the effectiveness of the spoken word hinges not so much on how people talk as on how they listen” (1957). Faulty communication results in misunderstandings and mistakes. Listening skills promotes motivation and equilibrium that cycles amongst employees, managers, and executives from having a clear understanding of tasks ahead. Furthermore, better listening within a business generates respect. People respond more advantageously when their concerns or suggestions are appropriately understood. For these reasons, listening skills are equally important for all personnel within a business. In John Haas’s article, “An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers,” his analysis reveals that, “Listening accounts for approximately one-third of the characteristics perceivers use to evaluate communication competence in co-workers” (1995). Listening plays a central role in business communication. Working teams who listen to one another engage more intimately regarding important organizational issues and changes. Consequently, in order to thrive and operate successfully, listening skills are vital for employees, managers, and executives alike to practice within a business.

References:

John W. Haas, (1995). An Examination of the Role of Listening in Judgments of Communication Competence in Co-Workers. Journal of Business Communication. 32 (2), pp.123-139

Ralph G. Nichols, (1957). Listening to People. HarvardBusinessReview.org. Retrieved December 1, 2012, from

http://hbr.org/1957/09/listening-to-people/ar/1

MY RESPONSE NEEDED