In Matlab

In Matlab
Consider a computer technical support center where personnel take calls and provide
service. The time between calls ranges from 1 to 4 minutes, with distribution as shown
in table 1.1. There are two technical support people – Able and Baker. Able is more
experienced and can provide service faster than Baker. The distribution of their service
times are shown in table 1.2 and 1.3.
Rule: “Able gets the call if both technical support people are idle”. The problem is to
estimate the system measures of performance in terms of:
1) The efficiency of Able.
2) The efficiency of Baker
3) The average caller delay.