http://www.amanet.org/training/media_files/2007/emotional-intelligence/index.htm
Please read the presentation above and
type 1 page on the relationship between EQ, stress, and burnout. in Organizational CommunicationBelow is some of the context from our textbook.
Emotional intelligence: – this concept suggest that there are some people who are naturally better at understanding and managing the emotional content of workplace relationships and that emotional intelligence is also a skill that can be developed through training. – involves both a clear understanding of the emotional needs of the situation and the self-awareness and self-control necessary for using the right emotional display to cope with the situation. High EQ:
have a clear understanding of the rules of emotional display and an ability to follow and adapt those rules as necessary.
Burnout
– Which can lead to negative psychological, physiological, and organizational outcomes. – referring to “wearing out” from the pressures of work.
Stressors |
Outcomes |
|
Environmental factors that are difficult for an individual to deal with: Workload, role conflict, life events, home/work conflict |
Strain that results from ongoing stressors: Emotional exhaustion, depersonalization, decreased personal accomplishment |
Physiological, attitudinal, and organizational results of burnout: Coronary heart disease, high blood pressure, low job satisfaction, less commitment turnover |
Stressors – create a strain on the individual