Bottleneck

Use the table below to answer the following questions.

a) Use the information in the Table above, what is the throughput time for the process, assuming that the Call Center is always busy and has customers waiting to be processed?

b) Use the information in Table above, what is the process bottleneck?
The bottleneck is the process that takes the most time and in this case, it is work center D.
c) Use the information in Table above, what is the 8-hour capacity for the process?

d) Use the information in Table above, where would you expect customer wait times to occur?

Use the table below to answer the following questions.

(
Table for problem 8
The figure above shows the call routing process for a customer service call center. Incoming calls are routed, depending on the complexity of the caller’s request. Simple request are routed to work center B, while the more complex calls are routed to work center C (which also takes simple calls when not busy). The numbers in parentheses are the time in minutes for each step of the process.
A
(4)
B
(
3
)
C
(6)
D
(10)
E
(2)
)

a) Use the information in the Table above, what is the throughput time for the process, assuming that the Call Center is always busy and has customers waiting to be processed?

b) Use the information in Table above, what is the process bottleneck?

c) Use the information in Table above, what is the 8-hour capacity for the process?

d) Use the information in Table above, where would you expect customer wait times to occur?