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Review these webpages for descriptions, pictures, and videos:
Creative SafetySupply. (2018, March 22). What is QCDSM?
https://www.creativesafetysupply.com/articles/what-is-qcdsm/
BPI. (n.d.). SQDC.
- Thelen, M. (2020, March 16). Using SQDCM boards the right way for effective Gemba walks. Isixsigma. https://www.isixsigma.com/methodology/kaizen/using-sqdcm-boards-the-right-way-for-effective-gemba-walks/
Alfra Consulting. (2022). What is kaizen?
More theory about the concept:
- Kaplan, R. S., & Norton, D. P. (1992, January-February). The balanced scorecard – Measures that drive performance. Harvard Business Review. https://hbr.org/1992/01/the-balanced-scorecard-measures-that-drive-performance-2
Balanced Scorecard Institute. (2023). Balanced scorecard basics.
https://balancedscorecard.org/bsc-basics-overview/
Tarver, E. (2023, March 10). What is a balanced scorecard, how is it used in business? https://www.investopedia.com/terms/b/balancedscorecard.asp
American Society for Quality. (2023). What is a balanced scorecard?
https://asq.org/quality-resources/balanced-scorecard
- Balanced Scorecard Analysis
This milestone activity corresponds to CLO12 and is featured in the Final Assessment Project. Practice using a balanced scorecard approach to analyzing strategic performance.
What do I want you to do?
Take a balanced scorecard approach to evaluating strategic performance by assessing these dimensions of your selected company:
Safety – Has your company recently been noted for loss of life related to its business? That could include employee deaths, customer deaths, injuries, endangering others, toxins, hazards, environmental destruction, or other safety-related issues.
Quality– What is the area in greatest need of improvement for your company in terms of delivering value to the customer? In what ways might they be weak at meeting customer needs, defective (other than ways already noted in the safety section), or involved in scandal that harms its reputation?
- Productivity – In what ways might your company be more productive? Consider how it might use energy, water, or materials more efficiently or how it might minimize waste and implement a circular economy. Look for best practices in the industry to surpass.
Cost– How might the product or service be made more affordable? Lowering price can only work if costs are lowered, but how might your company do that specifically? Do you see any ways to simplify or make their product easier to purchase without damaging quality (a higher-level priority)?
Human Development– What is a way to improve the company’s employees’ professional or personal lives that could make a meaningful difference beyond simply giving them higher wages? (Remember, cost is a higher-level priority in this design. That is not to say that you can never pay your employees more or give them something that would cost the company, only that the value provided to them should “balance” with other gains from it, such as more productive workers since they are happy.)
- For each of these dimensions, include at least one professional source or unbiased news source related to the case.
Why do I want you to do it?
It is good to evaluate a company from a multidimensional approach and in ways that other stakeholders can appreciate. That is a quality-based form of strategic management. Often, this more operationally focused approach to management can be a springboard to greater customer focus and a more favorable orientation toward sustainability.
- How do I want you to do it?
What format(s) should the assessment be in? A short essay including the five sections requested and list of citations in APA 7 format.
What tools or resources might be needed/useful? See the examples provided in the module and benchmark competitors to imitate best practices.
BUS 489:CBE1-Business Policy and Strategy (2…
AZ
Milestone Activity 12: Balanced
Scorecard Analysis
Instructions
Balanced Scorecard Analysis
This milestone activity corresponds to CLO12 and is featured in the Final
Assessment Project. Practice using a balanced scorecard approach to analyzing
strategic performance.
What do I want you to do?
Take a balanced scorecard approach to evaluating strategic performance by
assessing these dimensions of your selected company:
1. Safety – Has your company recently been noted for loss of life related to its
business? That could include employee deaths, customer deaths, injuries,
endangering others, toxins, hazards, environmental destruction, or other
safety-related issues.
2. Quality – What is the area in greatest need of improvement for your
company in terms of delivering value to the customer? In what ways might
they be weak at meeting customer needs, defective (other than ways
already noted in the safety section), or involved in scandal that harms its
reputation?
3. Productivity – In what ways might your company be more productive?
Consider how it might use energy, water, or materials more efficiently or
how it might minimize waste and implement a circular economy. Look for
best practices in the industry to surpass.
4. Cost – How might the product or service be made more affordable?
Lowering price can only work if costs are lowered, but how might your
company do that specifically? Do you see any ways to simplify or make
their product easier to purchase without damaging quality (a higher-level
priority)?
5. Human Development – What is a way to improve the company’s
employees’ professional or personal lives that could make a meaningful
difference beyond simply giving them higher wages? (Remember, cost is a
higher-level priority in this design. That is not to say that you can never pay
your employees more or give them something that would cost the
company, only that the value provided to them should “balance” with other
gains from it, such as more productive workers since they are happy.)
For each of these dimensions, include at least one professional source or unbiased
news source related to the case.
Why do I want you to do it?
It is good to evaluate a company from a multidimensional approach and in ways
that other stakeholders can appreciate. That is a quality-based form of strategic
management. Often, this more operationally focused approach to management
can be a springboard to greater customer focus and a more favorable orientation
toward sustainability.
How do I want you to do it?
1. What format(s) should the assessment be in? A short essay including the
five sections requested and list of citations in APA 7 format.
2. What tools or resources might be needed/useful? See the examples
provided in the module and benchmark competitors to imitate best
practices.
What to include in your submission
Your assignment submission should include:
1. Balanced Scorecard Analysis
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Activity Details
Task: Submit to complete this assignment
Assessment
Milestone Rubric
12
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