Your organizational analysis.

Interview questions

Appreciative Inquiry Questions

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  1. How long have you been the management position for YMCA?

Josh Sutton – Executive of YMCA(principal )

I am leading the Kent YMCA until the managers comes back , I usually all around the South King county . I started to work for the YMCA back in the summer of 1985, I started as supervisor , I have been a supervisor for 30 years until I have become executive

Lamar – Kent YMCA Lead

I am shift at YMCA , I started back in November , started as a front desk staff member then recently got promoted to shift lead .

  1. What do you value the most about how employees apply their role in the organization ?

Josh Sutton – Executive of YMCA(principal )

The staff members are the ones that bring work mission and value to workforce and help the organization accomplish goals . Staff members work with seniors and youth in the community to find their happiness here . We are most successful when staff members are do their part in the organization .

Lamar – Kent YMCA Lead

I value the opportunity to connect with the community , how we handle their thoughts and ideas and then implement at workforce is very important . Staff always have the pleasure with connecting with community because they matte the most in the YMCA.

Bolman & Deal four frames questions

Discover

  1. Describe the last time your felt truly inspired by one of the YMCA staff members?

Josh Sutton – Executive of YMCA(principal )

There are a lot of times that I was inspired by the staff members , for example the regional CEO Lauren Yaden has listen to the staff members feedback about the PTO and she decided that PTO wasn’t fair for everyone , so she implemented new pay time PTO benefits for the part timers just like the full timers . She said we all get better together and treat all staff members the same . I was truly inspired by her bold action.

Lamar – Kent YMCA Lead

We had branch executive here , her name is Kelly , she has great leadership skills and connects with the community members who are members at the Y, and has really good energy towards the staff members as well

Strategic Management

  1. Can you describe the methods you use to asses operational effectiveness ?

Josh Sutton – Executive of YMCA(principal )

I try to communicate better and listen even better , By doing this its helps the operation future goals and I expect the staff to do their part .

Lamar – Kent YMCA Lead

Communication is a big one , communicating with others is helpful , being able to communicate to the Y members with healthy learning , new classes being added and also communicate with valid members .

Human Resource

  1. What process do you follow when making an important decision ?

Josh Sutton – Executive of YMCA(principal )

I try to get information as much I can so I can better my understanding of every situation and ask people inform if they have ideas and concern , this way every decision can be carefully examined very well

Lamar – Kent YMCA Lead

Decide what the member is looking for and then decide how I can assist with that or get them to the right person that can help them out .

Symbolic

  1. Share an experience when your advice was not received and how did you hand the situation

Josh Sutton – Executive of YMCA(principal )

My branch manager build the new building , I wear different hats , so when covid hit , one of the brench executive had a plan , the executive did different way then I told her to. I was fruasted but then I had to check myself but then when I talked to her , things got heated and we finally found a solution , now I know to overreacted when those situations come up .

Lamar – Kent YMCA Lead


I recommend front desk to put in a timer on the phone and check the locker rooms because there has been a lot thefts lately here , some people

Didn’t really follow along was doing the hourly locker room checks so then I got little heated but I stayed professional started my self so others can follow , which they did.

Kotter 8 stages change management

Direct

  1. How often do you get feedback from staff members ?

Josh Sutton – Executive of YMCA(principal )

I try to talk to the members monthly , if not weekly . I like to check to see how everyone is doing and ask them if they have any concerns they like to me .

Lamar – Kent YMCA Lead


We get feedback from our supervisor once a month and get feedback from the staff members daily , like the end of every shift , to ask each how the day went for them .

  1. What causes conflict , and how is conflict resolved ?

Josh Sutton – Executive of YMCA(principal )

Misunderstanding is a big one when it comes to conflicts and how its resolved is a better communication so people can have sense of ownership for their faults . We all answer to someone else so its better understanding about every situation

Lamar – Kent YMCA Lead

A miscommunication cause a lot of the conficts , for example some of the staff ideas weren’t take serious just like make reservation for open spot that we need fill up , we decide we need work together and we handle fix the issue there.

  1. How are employees recognized for the efforts ?

Josh Sutton – Executive of YMCA(principal )

We survey our staff members to look for their inputs . I value what they value so we can all be in the same page , And also it depends what they achievement that we need to reward them for . Its important that we know our staff members well to understand their needs.

Lamar – Kent YMCA Lead

We recognize all employees , we go on , one on one talk with our supervisor and get feedback . Also some YMCA bring rewards like food and gifts to show appreciation for the great work staff members do for them .

  1. What makes you proud about working for this organization ?

Josh Sutton – Executive of YMCA(principal )

When we make big difference , for example the Bellevue executive hosting a vaccine place for the community members , and since now teens can get vaccinated , the executive try connect with every one and works the community members very well .This makes me happy because it makes me proud that we are closely working with community members closely in time of need.

Lamar – Kent YMCA Lead

A chance to connect with the community members , I lived here for years and I have never connect with community just like how connect with them since I started working for the YMCA . I always talk to them and listen to them .

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