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Addressing the poor inter-professional communication in the surgical unit of a hospital which has led to a lack of enough computers
Two nursing teams work the day shift in a busy surgical unit. Both teams are arguing over the use of computers. They have become unwilling to cover the other teams’ clients and are taking longer to complete assigned work, and so on. The staff feels unhappy, unappreciated, and compromised. As a result, they have a change in behavior and are less proactive in handling their duties in the unit, which in turn leads to less productivity.
Using the Pareto analysis, it is possible to identify the primary causes of this problem. In this case, one of the possible causes of the problem is the lack of proper inter-professional communication, leading to a poor organization; the two teams do not have a healthy work relationship to talk about the insufficient supply of computers in the surgical unit. Another possible cause of the problem is inadequate time management and work overload resulting from inadequate staff, which blinds the teams from realizing the problem but instead conflict over the tasks in the unit. Another possible cause is that the staff feels less appreciated for their efforts, which comes with the registered change in attitude. And lastly, there is a lack of responsibility, which can result from a lack of training. No team feels responsible enough to report the request for the purchase of more computers.
To establish a permanent solution to this problem, Lewin’s Change Model can be applied. This model creates an understanding of the much-needed change process. First, the need for change is made clear within the surgical unit. The change is then implemented. Finally, change is solidified within the department.
- Arrange a staff meeting to get the teams communicating.
- Listen actively, respond with empathy and provide positive regards and feedback that the teams propose.
- Let the two conflicting teams decide on a change solution.
- Request purchase of more computers.
- Schedule an in-service training for the teams on time management, stress reduction, and proper communication.
- Conduct an evaluation every six weeks to evaluate the change process.