The Consumer Protection Branch (Ontario) is part of the Ministry of Small Business and Consumer Services.

The Consumer Protection Branch (Ontario) is part of the Ministry of  Small Business and Consumer Services.  Using the following website(s)  answer the following:

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Like their Facebook page and get the latest scams in your feed:

1.                   What is the difference between a credit counsellor and a debt settlement company (See Stop Collection Agency Calls)?


Give two warnings/signs that a  debt settlement company that should not be trusted:


2.                   Your business failed to reply to a consumer complaint and you ignored a warning letter.  Now you are subject to a compliance inspection.  What actions must you comply with during an inspection? (see “For businesses” )


3.                   Last week I got a new starter in my car.  The mechanic used a reconditioned part since I have an older vehicle and it made financial sense.  Today I’m stuck in a parking lot 200 km out of town and can’t start my car.  I don’t have CAA to tow my vehicle!! What are my rights? (hint: on newer site scroll down to “Driving  and Vehicles” then Repairs and then Repair Warranty )


4.                   I am planning doing some home renovations as I have been stuck at home  with COVID.  .   Search the consumer beware database and see if there are any companies I might want to be aware of and list one company that appears.  (See “Take Action”” then “Consumer Beware List”, then look for this button:


  1. Scammers and Fraudster!  I’ve been doing a lot of online shopping.  Give me 3 tips to avoid Identify Theft while online or on my phone! (See Scams and Identity Theft)


b.             Did you know that Canada has a “Little Black Book of Scams” available in 9 languages:

Go to “Tax Scams” and list 3 things the CRA will NEVER do:

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