Communications play a vital role in emergency operations and also have a significant impact on personnel and organizational structure. A lack of communication in an emergency can lead to a life-threatening situation. In CRM, the circle of success describes a communication model designed to allow team members to gain a shared understanding in the culture of learning and self-respect.

Write a 3–5-page paper that discusses the components of the circle of success as they apply to the Charleston Super Sofa Fire in Charleston, SC, June 18, 2007.

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Details of this incident can be found at the following websites:


Include the following in your paper.

  • Categorize three or more of the necessary components of effective organizational and management communication.
  • Describe the communication cycle and the effects that the organizational and management structure had on the way team members communicated throughout the incident. What elements of the circle of success were broken, and how did this breakdown lead to tragedy? Cite specific examples from the incident that definitively fall under each element of the circle of success communication process.

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