Read Chapter 8 and answer the following questions in your Memo (400 words)

Read Chapter 8 and answer the following questions in your Memo (400 words):

What is the authors’ main argument? (100 words)
What are the key concepts introduced? Discuss at least three concepts. (100 words)
How does this matter for a public organization? (100 words)
How could you apply this to your organization and/or your career? (100 words)

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