Improve phase of the DMAIC process

WCM 610 Milestone Three Guidelines and Rubric Overview: For this last milestone, due in Module Seven , you will submit a draft of the Improve phase of the DMAIC process for your selected final project case study, which should focus on the recommendations you will propose to resolve the conflict s in the organization, while also probing those recommendations for unwanted consequences. Prompt: First, re view your previous two milesto ne submissions as well as your d iscussion posts. Also, refer to the Define, Measure, and Analyze Supplementary Documents you studied as well as to the details contained in the final case study you selected. Be sure to referenc e the work you completed in the Module Six small group discussion as well , wherein you identified and analyzed each of Tuckman’s five stages of group development as it pertains to your final project case study. Next, draft a p aper that proposes the solut ions you believe will resolve the organizational conflict in the case study, leading to an improved future state, as your Improve recommendations. Remember to include specific potential unwanted consequences that may arise from your Improve recommendations. The following critical elements should be addressed: IV. Improve: The goal of this section is t o demonstrate that the solutions you propose should resolve the organizational conflict in the case study, leading to an improved future state.  Wh at corrective actions could you recommend be implem ented to address the root causes of the conflict that you previously determined?  What types of quan tifiable metrics can you propose to measure progress in implementing the recommended corrective actions?  What are three potential areas of resistance to your recommended corrective actions, and what ameliorative suggestions can you offer to reduce such resistance?  How effective are the various leadership styles on employee engagement and employee empowerment in the case study?  How has your experience with the team -building process from Tuckman’s theory of group formation dynamics informed your Improve recommendations? Further, what are your thoughts on the value of implementing Tuckman’s five areas of group f ormation dynamics in preventing some of the issues with the dysfunctional team in the case study?  What are some effective leadership styles and team -building processes that organizational leadership could use to promote increased employee engagement and foster collaboration? Be sure to reference your text, the DMAIC Supplementary Documents, and any other course resources to support your answers. Yo u may also conduct some independent research for additional so urces to include in your references. Instructor feedback on this milestone should be used to inform your final project submission, the executive summary presentation with speaker notes . Guidelines for Submission: Milestone Three should be 2 to 3 pages in length (excluding title and reference pages) with double spacing , 12 -point Times New Roman font, one -inch margins, and citations in APA style . Cite your sources within the text of your paper and on the reference page. Note that the grading rubric for this milestone submission is not identical to that of the final project. The Final Project Rubric will include an additional “Exemplary” category that provides guidance as to how you can go above and beyond “Proficient” in your final submission. Critical Elements Proficient (100 %) Needs Improvement (75% ) Not Evident (0% ) Value Improve: Corrective Actions Recommends appropriate corrective actions to address the p reviously determined root causes of the conflict Recommends corrective actions to address the previously determined root causes of the conflict but recommendation is cursory or corrective actions are not appropriate Does not recommend corrective actions to address the p reviously determin ed root causes of the conflict 15 Improve:

Quantifiable Metrics Proposes quantifiable metrics that could measure progress in implementing the recommended corrective actions Proposes metrics that could measure progress in implementing the recommended corrective actions but proposal is cursory or illogical Does not propose metrics that could measure progress in implementing the recommended corrective actions 15 Improve: Areas of Resistance Identifies potential areas of resistance to the recommended cor rective actions, providing recommendations to reduce such resistance Identifies potential areas of resistance to the recommended corrective actions, providing recommendations to reduce such resistance, but recommendations are cursory or illogical Does not identify potential areas of resistance to the recommended corrective actions 15 Improve: Leadership Styles Assesses the effectiveness of various leadership styles on employee engagement and employee empowerment in the case study Assesses the effectiveness of various leadership styles on employee engagement and employe e empowerment in the case study but assessment is cursory, illogical, or contains inaccuracies Does not assess the effectiveness of various leadership styles on employee engagement and employ ee empowerment in the case study 15 Improve: Team -Building Process Determines how an effective team -building process could have prevented some of the issues with the dysfunctional team in the case study Determines how a team -building process could have pr evented some of the issues with the dysfu nctional team in the case study but determination is cursory, contains inaccuracies, or d oes not describe effective team -building strategies Does not determine how a team -building process could have prevented some o f the issues with the dysfunctional team in the case study 15 Improve: Effective Leadership and Team Building Recommends effec tive leadership styles and team -building processes that organizational leadership could use to promote increased employee engagement and foster collaboration moving forward Recomm ends leadership styles and team – building processes that organizational leadership could use to promote increased employee engagement and foster collaboration movi ng for ward but recommendations are illogical or are not based on effec tive leadership styles and team -building processes Does not recom mend leadership styles and team -building processes that organizational leadership could use to promote increased employee engag ement and foster collaboration moving forward 15 Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organ ization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that prevent understanding of ideas 10 Total 100%

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