Fundamental Concepts of Quality Management
Case Study Part 1Even major companies today experience quality problems. Consider the following:Apple: Problems with bent aluminum chassis in late 2018Boeing: Problems–perceived or otherwise–with the 737 MaxAmazon: Complaints of sales of counterfeit goodsSamsung: Exploding batteriesSelect one of these companies or an alternative company with a notable quality problem, and use specific examples from the company to answer the following questions:What definition of quality is the company using? In your view, what should it be using?Is the observed quality problem related in any way to variation in the process? If so, what is it and how could it have been controlled better?What do you perceive to be the root cause of the problem? What is the evidence for it?Identify 3 of Deming’s 14 points that, if employed, would eliminate the problem.Is the company practicing Jurans “Big Q” or “Little q”? Explain the rationale for your choice and describe how the company could move from q to Q.Assume that you have provided answers for Q1 through Q2 to the case to the company in question, but the company responds with concerns over expense. How would you respond using arguments made by Crosby? Case Study Part IIRefer to the quality management systems outlined in Chapter 3 of the text including Malcolm Baldridge, ISO 9000, and Six Sigma. Select an approach that in your view could best improve the processes outlined in the Case Study Part 1 scenario. In addition to selecting a methodology, explain your rationale in two to three pages. FormatCombine your responses to Case Study Part I and Case Study Part II into an APA formatted document. APA, for the purposes of this course includes:APA title page, double spacing, and APA references and citations (minimum of three). An abstract and table of contents is not required.