DMAIC process

WCM 610 Milestone Two Guidelines and Rubric Overview: For this second milestone, due in Module Five , you will provide the Measure and Analyze phases of the DMAIC process and apply them to your selected final project case study. You will first measure performance by creating a process to gather data on the current sit uation and then begin to create a pic ture of what the future state will look like, focusing on the proposed solution. Prompt: First, review your Milestone One submission wherein you summarized the desired resolution to the conflict in the case study b ased on your knowledge of the organizati on’s business goals, customer needs, and the process that needs to improve . Next, refer to the table chart in the MEASURE Supplementary Document as well as to your posts and resp onse posts in the Module Three discussion and the Module Four small group d iscussion . Address the following critical elements as they relate to your chosen case study: II. Measuring Performance: What process will you use to gather data on the current situation?  How will you effectively collect data on the identified variables (fr om the SIPOC analysis) and how will you evaluate the data?  Include a draft of an Ishikaw a d iagram (fishbone diagram) of the variables that contribute to the conflict by highlighting the critical variables that require further analysis.  What role will thes e critical variables play in developing corrective changes to address the conflict in the problem statement? III. Analysis: Focusing on the proposed solution, describe what the future state will look like.  Based on the variables you identified and the information provided in the case study, what are the root causes of the conflict?  If this were a live situation, w hat are some questions you would ask of the stakeholders (voice of customer ) to pressure test y our initial assess ment of the probable root causes ?  Using the “Five Whys” process, i nclude some additional questions you anticipate needing to ask as stakeholders answer your initial question. Instructor feedback on this milestone should be used to inform your final project submission, the executive summary presentation with speaker notes . Guidelines for Submission: Milestone Two should be 2 to 3 pages in length (exclu ding title and reference p ages) with double spacing , 12 -point Times New Roman font, one -inch margins, and citations in APA style . Cite your sources within the text of your paper and on the reference page. Rubric Note that the grading rubric for this milestone submission is not identical to that of the final project. The Final Project Rubric will include an additional “Exemplary” category that provides guidance as to how you can go above and beyond “Proficient” in your final submission. Critical Elements Proficient (100% ) Needs Improvement (75 %) Not Evident (0% ) Value Measuring Performance: Identified Variables Proposes a process to effectively collect data on the identified variables and appropriately evaluate it Proposes a process to collect and evalua te data on identified variables but proposition is cursory or illogical, collection method is not effective, or evaluation process is not appropriate Does not propose a process to collect and evaluate data on identified variables 15 Measuring Performance: Ishikawa Diagram Constructs an Ishikawa (fishbone) diagram of the variables that contribute to the conflict, selecting critical variables that require further analysis Constructs an Ishikawa (fishbone) diagram of variables that contribute to the conflict, selecting the variables that require further analysis, but variables selected are not logical or are not critical for further analysis Does not construct an Ishikawa (fishbone) diagram of t he variables that contribute to the conflict 15 Measuring Performance: Critical Variables Describes the role of critical variables in developing corrective changes to address the conflict in the problem statement Describes the role of different variables in developing corrective changes to address the co nflict in the problem statement but description is cursory or contains inaccuracies, or variables discussed are not critical to resolving the conflict Does not describe the role of different variables in developing corrective changes to address the conflict in the problem statement 15 Analysis: Root Causes of Conflict Determines the root causes of the conflict by assessing the variables identified and the information provided in the case study Determines the root causes of the conflict by assessing the variables identified and the informa tion provided in the case study but determination is cursory or illogical Do es not determine the root causes of the conflict by assessing the variables identified and the information provided in the case study 15 Analysis: Questions of the Stakeholders Constructs questions to ask the stakeholders to pressure test the initial as sessment of probable root causes Constructs questions for stakeholders to pressure test the initial as sessment of probable root causes but questions are cursory or illogical Does not construct questions for stakeholders to pressure test the initial assessment of probable root cause s 15 Analysis: Additional Questions Uses the “Five Whys” process to construct additional questions that may need to be asked as stakeholders answer initial questions Constructs additional questions that may need to be asked as stakeholders answer initial que stions but questio ns are illogical or do not use th e “Five Whys” process Does not construct additional questions that may need to be asked as stakeholders answer initial questions 15 Articulation of Response Submission has no major errors related to citations, grammar, spelling, syntax, or organization Submission has major errors related to citations, grammar, spelling, syntax, or organization that negatively impact readability and articulation of main ideas Submission has critical errors related to citations, grammar, spelling, syntax, or organization that preven t understanding of ideas 10 Total 100%

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