Chapter 5 questions – 327

  
Chapter 5 questions – 327
Read Chapter 5 & 6 (Schoeder, R.G., Goldstein, S.M., & Rungtusanatham, M.J. (2013). Operations Management in the Supply Chain: Decisions and Cases (6th Ed). McGraw-Hill Irwin, New York, NY ISBN: 978-0-07-352524-2) and answer the questions provided:

Q3: Locate each of the following services on the service delivery system matrix:
 

vending machine business
housecleaning service
appliance repair

Q5: Describe the service-product bundle for each of the following services:
 

hospital
lawyer
trucking firm

Q8: Define a possible service guarantee for each of the following services:
 

registration for college classes
going to a theater performance
buying a used car

Q11: Find examples of two service guarantees in everyday life and explain them.

Chapter 6 questions:

DISCUSSION QUESTIONS:

Q1: In the following operations, isolate a system for analysis and define customers, services produced, suppliers, and the primary process flows.
 

a college
a fast-food restaurant
a library

Q3: Explain Little’s Law in your own words. How can it be used, and what are the limitations of this law?
 
Q4: Provide a definition of a bottleneck. Why is it important to find the bottleneck?
 
PROBLEMS:
Please answer each of the following problems selected from this section. (You will need to read the problems in their entirety from the text and answer ALL of the questions asked for each. The length of these questions precludes adding them here.)
 
Problem 2: Suppose a bank clears checks drawn on customers’ checking accounts by using the following process.
 
Problem 5: The Swanky Hotel provides room service for its guests.

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