BPM and KPI for Automotive Retailers

Consider an automotive retailer in your area with which you are familiar. Most firms of this type include new vehicle sales, used vehicle sales, parts, and service and body shop. Suppose you are the general manager of the retailer, and you have read about business performance management (BPM) and key performance indicators (KPIs). Apply the concepts of BPM and KPI to this retailer by writing a paper in which you complete the following:

1.Create 3–4 possible strategic objectives (strategize) for your firm.

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2.Identify corresponding strategies (planning) to achieve these objectives,

3.Identify KPIs that go along with these strategies. How will you measure your progress?

4.Design a mock up for a simple performance dashboard (pictured using a drawing tool such as Microsoft PowerPoint) that will help management monitor performance.

5.Make a recommendation of how managers might use this dashboard to act and adjust the firm’s performance.

As you complete your assignment, be sure your paper meets the following guidelines:

•Written communication: Written communication is free of errors that detract from the overall message.

•APA formatting: All resources and citations should be formatted according to current APA style and formatting guidelines.

•Length: 3–4 typed, double-spaced pages.

•Font size and type: 12-point Times New Roman.

Refer to the BPM and KPI for Automotive Retailers Scoring Guide to ensure you meet the evaluation criteria for this assignment.22%

1.Identifies key performance indicators for a business situation and explains how managers can use these KPIs to manage performance.23%

2.Applies the closed-loop BPM cycle to an example firm and evaluates alternative KPIs

3.Recommends how a firm could use a performance dashboard to monitor and adjust firm performance and achieve optimal results.23%

4.Writes in a scholarly manner and shows careful attention to audience and context in providing validation and scholarly evidence. 22%

5.Writes a paper that is free from grammatical and mechanical errors and applies flawless APA formatting conventions.10%


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